Kitchen Leader

Pret A Manger (Europe) Ltd; City of Westminster; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Mystery Shopper bonus

Early shift bonus

Pension scheme

Healthcare plan

Free meals

Club Pret discount

Annual leave 28 days

Job summary

Pret A Manger in London is seeking a Kitchen Leader to oversee the consistent preparation of delicious food and to inspire the team to deliver excellence daily. You will act as a role model, promote Pret's values, and maintain a safe, clean kitchen environment.

The role involves managing stock, completing administrative tasks, and supporting managers to optimise shift performance, ensuring every customer enjoys a fresh, satisfying experience.

Qualifications

• Experience leading a hospitality or food-service team.
• Ability to maintain high food standards and safety.
• Strong customer service and energy.

Responsibilities

• Lead and inspire the kitchen team to deliver excellence daily.
• Ensure consistent preparation of high-quality food.
• Oversee stock counts and administrative tasks.
• Collaborate with managers to oversee shift performance.

Skills

Team leadership

Customer service

Stock management

Attention to detail

Operational excellence

Job description

5-7 Pall Mall East London SW1Y 5BA

Hello, we're Pret Proud makers of freshly made food, organic coffee and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing. We're growing fast on our mission to be the hospitality employer of choice everywhere we operate - so it's an exciting time to hop on board. Growing good things Pret is where passionate, hardworking, wonderful people (like you!) find what they need to shine. Growth is at the heart of everything we do - from supporting our people to grow in confidence and skills to pursue their unique paths, to figuring out how to make our food and coffee even more delicious and accessible.

Kitchen Leader Role

As a Kitchen Leader at Pret a Manger, you'll play a key role in ensuring the consistent preparation of delicious food that meets our high standards, while leading and inspiring your team to deliver excellence every day. You'll act as a role model, promoting Pret's core values and maintaining a safe, clean, and compliant kitchen environment. With a sharp eye for detail, you'll manage stock counts and complete administrative tasks accurately to support smooth operations. Working closely with Managers, you'll help oversee shift performance, resolve issues quickly, and ensure every customer enjoys a fresh and satisfying experience.

About you

Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.

Bring your passion: share our passion for exceptional customer service.

Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.

Experience needed: you lead with purpose - driving team performance, protecting profit, and keeping customers happy through high standards and great energy.

Base Pay Rate:£14.10 - £14.10

Perks

• Additional £1.25 per hour Mystery Shopper bonus once training is complete
• After initial training, earn an extra £5 per hour for any shift started between 3-5am
• 28 days annual leave (pro-rata if you're part-time)
• Pension scheme
• Healthcare cash plan
• Free food and drink while you're working
• And when you're not, you'll have our Club Pret Membership (giving you 50% off food and to 5 free Barista-made drinks a day)
• Loyalty award after 5, 10, 15, 20 years' service
• Regular rewards and recognition for amazing standards
• Access marketplace discounts on shopping, travel, fitness, dining, tech and more
• Comfy free shoes to wear on shift

Life in Our Shops

Our shops are a wonderful place to be. For our customers, and for our teams! The teams in our shops bring their talents (and their unique charm) to make every day a little more joyful. Here, you'll find:

• Individual ways to grow: fully funded professional qualifications, leadership development and informal and formal mentoring
• Diversity & belonging: Everyone's welcome at Pret – you'll be valued for who you are and supported to feel confident in yourself and your skills
• Pace & variety: Build a diverse skillset, meet some new people and learn (a LOT)
• Community & purpose: We work together to create positive change through the Pret Foundation

Our Values

• Happy Teams Happy Customers
• Amazing Standards Every day
• Never Standing Still
• Doing The Right Thing

Diversity & Inclusion

Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.