Kitchen & Bathroom Design/Sales Consultant

Wickes; Birmingham; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Uncapped commission

7-week training programme

Mentor support for 9 months

Flexible working options

35 days annual leave including Bank H

Job summary

Wickes is seeking a Kitchen and Bathroom Design Consultant to guide customers from initial showroom conversations through to on-site visits and installation planning. You will tailor design solutions, deliver a seamless customer journey and help customers realise their dream spaces.

You’ll work with design tools, collaborate with customers, and maintain showroom standards while staying focused on sales targets and customer satisfaction.

Qualifications

• Customer-focused with strong listening skills.
• Experience with design tools desirable.
• Valid UK driving licence and access to a vehicle for home visits.

Responsibilities

• Deliver the full Wickes customer journey in-store, virtual or at customers' homes.
• Turn prospects into customers by finding best solutions within space and budget.
• Create inspiring designs using design tools and present ideas with customers.
• Maintain showroom displays and uphold high standards.
• Keep customers updated and communicate progress clearly.
• Stay compliant with policies including GDPR and health & safety.

Skills

Customer service

Consultative selling

Design awareness

Communication

Organisational skills

Market awareness

Driving licence

Tools

AutoCAD

Photoshop

Job description

Helping the nation feel house proud.

The role

If you’re passionate about providing a great customer experience join us as a Kitchen and Bathroom Design Consultant. You’ll help customers design and create spaces that make a real difference in their homes. From the first conversation in our showroom to visiting them at home, you’ll guide them through the process with care.

You’ll take the time to understand what matters to them, offer product advice, and use your design knowledge to bring their ideas to life. Every project is unique and every project matters. You’ll own the full customer experience from start to finish.

Your responsibilities

• Deliver our full Wickes customer journey: whether it’s in-store, virtual, or at a customer’s home, you’ll treat every customer with the same attention.
• Turn prospects into customers finding the best solutions for our customers' space and budget. You’ll also be proactive in generating leads within your showroom.
• Create inspiring designs using our design tools, presenting and refining ideas in collaboration with customers.
• Look after your showroom maintaining displays and keeping up our high standards.
• Stay organised and proactive keeping our customers updated and always communicating progress clearly.
• Stay compliant with all company policies and regulations including finance, GDPR, and health & safety.

About you

• You’re customer-focused: you’re a great listener who enjoys helping customers and building trusted relationships.
• You’re sales driven and results-minded: you’re experienced in consultative selling and are motivated to achieve and exceed sales targets while doing what’s right for our customers.
• You're creative and practical: you can see the possibilities in a space and know how to make ideas work.
• You’re calm and confident: you handle challenges with professionalism and keep things moving forward.
• You’re organised and proactive: you take ownership, stay on top of details, and get things done.
• You’re industry savvy: you keep up to date with the latest trends and understand your local market
• Some experience of using design tools would be desirable, however a working knowledge of similar tools such AutoCAD or Photoshop would be an advantage.You will also need a valid UK driving licence and access to a vehicle as you’ll visit customers at home.

Why join us

We’ll give you the tools, training and support to do your best work.

• Competitive salary plus uncapped commission (including guaranteed commission during your training period)
• Comprehensive 7-week training programme where you’ll learn about our products, our design tools and our customer sales journey
• Dedicated mentor support for your first 9 months
• Competitive colleagues benefits
• Flexible working options
• Up to 35 days of annual leave including Bank Holidays
• Defined Contribution Pension Scheme up to 10% dependent on length of service
• 20% colleague discount
• Save-as-you-earn and cashback health schemes
• Access to a discount platform for retailers, gyms and more

About us

At Wickes, we believe everyone deserves a home they can feel proud of and we’re helping our customers create spaces that work beautifully. We’re a team of genuine, hard-working people and we care about making a difference. We’re proud of our products and in helping customers turn design ideas into reality.

If you’re passionate about design, know how to offer great customer service, and are motivated by doing your best work every day, you’ll fit right in.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.