Keyholder

Deckers Brands; York and North Yorkshire; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Growth and development programs

Global Mentorship Program

Uniform allowance

Discounts: 60% online, 30% instore

Job summary

Deckers Brands' UGG Keyholder role focuses on delivering exceptional customer experiences and driving brand loyalty within the store. You will greet customers, share product knowledge and communicate our sustainability commitments while upholding the brand image with a cheerful, helpful attitude.

You will work as part of a dynamic team, providing leadership and support to ensure sales goals are met and customers receive a memorable service experience.

Qualifications

• Excellent customer service skills and ability to convey the Deckers Brands vision to customers.
• Strong product knowledge across UGG and related brands.
• Clear communication with customers, teammates and management.
• Ability to lead a small team and empower colleagues.
• Comfort with a fast-paced retail environment and juggling multiple tasks.

Responsibilities

• Create personalized shopping experiences to drive brand loyalty for UGG.
• Greet customers promptly, answer questions and explain return policies.
• Maintain a positive attitude and showcase store and brand image at all times.
• Collaborate with team to meet store goals and provide seamless service.

Skills

Customer service

Brand knowledge

Communication

Team leadership

Multi-tasking

Problem solving

Adaptability

Job description

About UGG

At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers’ desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

Summary

Our Keyholders are critical to the success of our stores. It’s your job to create the best possible customer experience. You stay current in your knowledge of all productions, promotions and marketing initiatives in order to engage with our customers and best respond to needs. You also know how to communicate the UGG brand’s sustainability initiatives and social and ethical commitments to our customers while sharing your love and passion for our products.

As a Sales Lead with Keys, you operate as part of dynamic team and you cooperate to achieve business goals.

Description

As an UGG Keyholder, you create personalized shopping experiences for our customers that drive brand loyalty. You understand the importance our modeling our Service Training Program and you greet customers promptly and courteously as they enter the store. You ensure that all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy. You maintain and model a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions including adhering to a dress code. You make yourself personally available to all customers in order provide exceptional service to both our in-store customers and those who call on the phone.

Core Competencies

• Ensure the highest level of customer service possible
• Prioritise brand and product knowledge training and share this knowledge in customer interactions
• Communicate effectively with customers, team members, management, and corporate stakeholders
• Empower team members through communication and recognition
• Contribute to a team and cooperate to achieve goals
• Multi-task in a fast-paced environment
• Maintain knowledge of current trends and styles
• Respond to problem situations with professionalism
• Think critically to solve problems and approach challenges with agility

Who You Are

• A natural communicator who conveys the UGG and Deckers Brands vision and mission
• A motivated team player and self-starter
• Excellent team building skills
• You have a problem solving mindset and approach challenges with agility

What We Will Give You Extras, perks & volunteering opportunities

- Being a valued member of the UGG and Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.

• Growth and Development; Deckers Brands was built on the idea of pursuing passion.
• That’s why we offer extensive opportunities and support for personal and professional development including a Global Mentorship Program
• Uniform Allowance
• 60% discount off the Deckers Brands’ (UGG, HOKA, Teva) online, and 30% instore discount.

Equal Employment Opportunity Diversity and inclusion are key to our success.

We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands.

We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.

#DeckersEMEA

More than Just a Footwear Company From our corporate offices to our global retail stores, there’s a curious, independent spirit that’s distinctively Deckers Brands. We’re about giving people the freedom to pursue their passions. And we’re committed to helping them succeed; to become their best selves. That’s why we’re about more than work, the 9 to 5 or daily grind. We’re about opportunity - opportunity to create, to grow and to have an impact. As we work to become better at everything we do, how we better the world matters, too. Our products and brands are loved, no doubt about it. But the difference we make in people’s lives begins with our people, right here at Deckers Brands. We’re adventurous, spirited, unafraid of new challenges and willing to take chances. We are always ready to rally around a cause. Put simply, we want all of our people to thrive - to reach their full potential and have fun while doing it. Because in the end, Deckers thrives when our people thrive.