Keyholder

Deckers Brands; Portsmouth; On-site; GBP 60,000 - 80,000; Part time

Job summary

Deckers Brands recherche des Keyholders à temps partiel pour renforcer son équipe à Portsmouth. Ce rôle consiste à offrir des expériences d'achat personnalisées, tout en maintenant une image de marque positive et en assurant une communication efficace avec les clients. Le candidat idéal doit posséder d'excellentes compétences en service à la clientèle, une expérience en vente au détail, et un esprit d'équipe.

Benefits

Remises généreuses sur les produits

Opportunités de développement et de croissance

Allocation pour uniforme

Programme de mentorat mondial

Qualifications

• Expérience antérieure en vente au détail est préférée.
• Motivé et joueur d'équipe.
• Capacité à communiquer efficacement.

Responsibilities

• Créer des expériences de shopping personnalisées et encourager la fidélité à la marque.
• Assurer un excellent niveau de service à la clientèle.
• Communiquer efficacement les initiatives de durabilité de la marque.

Skills

Communication

Service à la clientèle

Travail en équipe

Résolution de problèmes

Job description

About UGG
At UGG, a division of Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

Summary

Our Keyholders are critical to the success of our stores. It’s your job to create the best possible customer experience. You stay current in your knowledge of all products, promotions, and marketing initiatives to engage with our customers and respond to their needs. You also communicate the UGG brand’s sustainability initiatives and social and ethical commitments while sharing your love and passion for our products. As a Sales Lead with Keys, you operate as part of a dynamic team and cooperate to achieve business goals.

Description

As an UGG Keyholder, you create personalized shopping experiences that foster brand loyalty. You model our Service Training Program and greet customers promptly and courteously. You ensure all customer questions are addressed accurately and respond effectively, including explaining our return policy. You maintain a positive attitude and promote the store and brand image in all interactions, adhering to dress code standards. You make yourself available to all customers, providing exceptional service both in-store and over the phone.

We are seeking Part-Time Key Holders for contracts ranging from 16 hours per week.

Core Competencies

• Ensure the highest level of customer service
• Share product and brand knowledge with customers
• Communicate effectively with customers, team members, and management
• Empower team members through recognition and communication
• Contribute to team goals and cooperate with others
• Multi-task in a fast-paced environment
• Stay updated on current trends and styles
• Respond professionally to problems and challenges
• Approach challenges with critical thinking and agility

Who You Are

• A natural communicator who embodies the UGG and Deckers Brands’ vision and mission
• A motivated team player and self-starter
• Excellent at team building
• Problem solver with agility and a proactive mindset

Preferred Qualifications

Previous retail experience is preferred.

What We Offer

• Extras, perks, and volunteering opportunities, including generous discounts and community programs
• Growth and development opportunities, including a Global Mentorship Program
• Uniform allowance
• 60% discount on Deckers Brands’ online products and 30% in-store discount

Equal Employment Opportunity

We value diversity and inclusion. We are proud to be an equal opportunity employer, welcoming applicants of all backgrounds, identities, and experiences to share their unique perspectives and join our team.