Key Lead - The Friary Guildford, Hollister

Abercrombie & Fitch Co.; Guildford; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Flexible Schedule

Career Advancement

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to ensure a quality in-store experience by guiding Brand Reps and Stock Associates. As part of the store leadership team, you will drive store performance on the floor through customer experience and sales achievement.

The role requires flexible hours, including weekends and holidays, with a starting hourly rate of £15.10. This role emphasizes fashion awareness, strong communication, and a proactive, energetic attitude.

Qualifications

• Strong customer focus and ability to build rapport with diverse customers.
• Exceptional interpersonal and communication skills for team collaboration.
• Ability to stay informed on current fashion trends and brand standards.
• Proactive and confident with a willingness to take initiative.
• Adaptable to changing priorities and managing multiple tasks.

Responsibilities

• Perform opening and closing routines.
• Operate register/POS systems.
• Fulfill OMNI channel orders.
• Demonstrate product knowledge and brand awareness to drive sales.
• Build and maintain visual displays to reflect brand standards.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Represent the brand and embody company culture and values.

Skills

Customer focus

Interpersonal skills

Communication skills

Fashion trend awareness

Initiative

Adaptability

Detail orientation

Education

High School Diploma/G.E.D.

Job description

Job Description:

The Key Leadis responsible forensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providingguidanceand coaching to Brand Reps and StockAssociates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

• Perform Opening and Closing Routines.


• Operate Register/Point of Sale systems.


• Fulfill OMNI Channel Orders.


• Demonstrate Product Knowledge, Brand Awareness, while driving sales.


• Build and maintain Visual Displays.


• Analyze reporting to inform decision making.


• Protect Store Assets & perform Inventory Control.


• Represent the Brand and Exemplify Company Culture and Values.

Work Schedule Requirements

• Schedule will vary weekly but should expect to work at least 16 hours per week.


• Required availability on Saturdays and Sundays as well as certain holidays.


• In addition, during peaktimeframes, hours will increase to support the needs of the business.

What it Takes

• Education- High School Diploma/ G.E.D. equivalent preferred


• Retail Experience- At least 1 year of retail experience is preferred.


• Supervisor/ Managerial Experience- No supervisory/ management experience isrequired.


• Maintain a strong customer focus.


• Demonstrate exceptional interpersonal skills.


• Possess strong communication skills.


• Show knowledge of current fashion trends.


• Be energetic, outgoing, and assertive.


• Take initiative and show confidence.


• Master adaptability and flexibility.


• Balance multiple tasks while being detail-oriented.


• Engage in applied learning and proactive thinking.


• Exhibit a strong work ethic.

WhatYou’llGet

As an Abercrombie & Fitch Co. (A&F Co.) associate,you’llbe eligible toparticipatein a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:

• Quarterly Sales Incentive Bonus


• Merchandise Discount


• Flexible Schedule


• Opportunities for Career Advancement


• Associate Assistance Program


• Opportunity to Become a Brand Affiliate


• Training and Development


• A Global Team of People Who’ll Celebrate you for Being YOU

*pendingcompletion of90 dayprobationary period

Any job offers for this role could be subject to and conditional upon the applicant carrying out applicable work visa formalities. You could be contacted by the company to find out which documents you will need to provide.

The starting rate for this position is£15.10 per hour (i.e., the recruiting pay range for this position is£15.10 - £15.10per hour). The starting rate and range may be modified in the future.

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.

Learn more about A&F Co. by visiting our corporate website here.

See what its like to #WorkAtANF - Follow us on Instagram @LifeAtANF

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.