Key Lead - Grand Arcade, Hollister

ABERCROMBIE AND FITCH; Cardiff; On-site; GBP 17,000 - 24,000; Part time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Associate Assistance Program

Brand Affiliate Opportunity

Training and Development

Global team celebrating individuality

Job summary

Abercrombie & Fitch Co. is seeking a Part-time Key Lead in Cardiff to guide Brand Reps and Stock Associates on the sales floor. You will open/close routines, operate the register, and fulfill omni-channel orders while maintaining product knowledge and visual displays.

You will analyze reports to support decisions, protect store assets, and uphold the brand culture. Expect weekend availability and a starting pay rate of £15.10 per hour, with potential for increased hours during peak times.

Qualifications

• High school diploma or GED preferred.
• Retail experience of 1 year preferred.
• Strong customer focus and communication skills.

Responsibilities

• Provide guidance as Floor Supervisor to Brand Reps and Stock Associates.
• Open and close store routines and operate POS systems.
• Fulfill OMNI Channel orders and drive sales through product knowledge.
• Build and maintain effective visual displays.
• Analyze reporting to inform decisions and protect store assets.
• Represent the brand and embody company culture and values.
• Lead with exceptional interpersonal skills and team encouragement.

Skills

Customer service

Communication

Interpersonal skills

Energetic and assertive

Initiative and adaptability

Education

High School Diploma/GED

Job description

Job Description

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You'll Do

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

Work Schedule Requirements

• Schedule will vary weekly but should expect to work at least 16 hours per week.
• Required availability on Saturdays and Sundays as well as certain holidays.
• In addition, during peak timeframes, hours will increase to support the needs of the business.

What it Takes

• Education- High School Diploma/ G.E.D. equivalent preferred
• Retail Experience- At least 1 year of retail experience is preferred.
• Supervisor/ Managerial Experience- No supervisory/ management experience is required.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.

What You'll Get

• Quarterly Sales Incentive Bonus
• Merchandise Discount
• Flexible Schedule
• Opportunities for Career Advancement
• Associate Assistance Program
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team of People Who'll Celebrate you for Being YOU

*pending completion of 90 day probationary period

Any job offers for this role could be subject to and conditional upon the applicant carrying out applicable work visa formalities. You could be contacted by the company to find out which documents you will need to provide.

The starting rate for this position is £15.10 per hour (i.e., the recruiting pay range for this position is £15.10 - £15.10 per hour). The starting rate and range may be modified in the future.

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.

Learn more about A&F Co. by visiting our corporate website here.

See what its like to #WorkAtANF - Follow us on Instagram @LifeAtANF

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.