Key Holder- 30 Hours (Fully Flex)

Levi Strauss & Co.; Cannock; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Competitive pay with incentives

Employee discount

Uniform support

Paid time off and public holidays

Wellbeing resources

Training and career growth

Job summary

Levi Strauss & Co. in Designer Outlet West Midlands (UK) is seeking a part-time Keyholder to bring the Levi’s brand to life on the shop floor.

You will lead by example, support the team and ensure smooth store operations during your shifts, including opening and closing when management is not present. You will coach team members on product knowledge, styling, and customer experience, drive sales targets and KPIs, handle stock deliveries and stockroom standards, and help maintain a welcoming,

Qualifications

• Experience in retail with responsibility for sales targets and KPIs.
• Strong customer service skills and problem solving.
• Ability to lead and support a team on the shop floor.
• Flexible schedule including evenings, weekends and holidays.

Responsibilities

• Leading from the front to deliver exceptional customer service.
• Coaching Stylists on product knowledge, styling and customer experience.
• Maintaining store operations during key trading hours (opening/closing).
• Supporting management with daily tasks and floor leadership.
• Ensuring high visual merchandising and brand presentation.
• Assisting with deliveries, stock organisation and stockroom standards.
• Contributing to a positive, inclusive, high-performing team environment.

Skills

Customer service

Leadership

Team leadership

Decision making

Flexibility

Communication

Job description

About Us Levi Strauss & Co. is an iconic company with brands that are loved around the world. Here, you can be yourself and be part of something bigger. You can do what you love while staying true to who you are. Come find your fit – and your future – at LS&Co.

What You’ll Be Doing

As a Keyholder, you play a critical role in bringing the Levi’s® brand to life on the shop floor. You’ll lead by example, support the wider team, and take responsibility for the smooth running of the store during your shifts – including opening and closing when management are not present. Here’s how you’ll make it happen:

• Delivering exceptional customer service by leading from the front and living our brand values
• Acting as a role model for Stylists, supporting, motivating, and guiding the team to achieve personal and store KPIs
• Taking responsibility for store operations during key trading hours, including opening and closing procedures
• Supporting the Store Management team with daily tasks, floor leadership, and operational duties
• Ensuring high visual merchandising and brand presentation standards are maintained at all times
• Coaching team members on product knowledge, styling, and customer experience
• Assisting with deliveries, stock organisation, and stockroom standards
• Helping to create a positive, inclusive, and high‑performing team environment

What You’ll Bring

• A passion for the Levi’s® brand and a strong alignment with our values
• Previous experience working in a retail environment with responsibility for sales targets and KPIs
• Confidence leading and supporting a team on the shop floor
• Strong customer service skills with a proactive, solution‑focused mindset
• The ability to take ownership, make decisions, and remain calm in a fast‑paced environment
• A collaborative approach and willingness to support store management where needed
• Flexibility to work evenings, weekends, and bank holidays

What’s in It for You

• Competitive pay, with performance-based incentives where applicable
• Generous employee discount and uniform support to help you represent Levi’s® with confidence
• Paid time off and public holidays in line with local legislation
• Access to wellbeing support, including mental health resources and employee assistance programmes
• Ongoing training, coaching, and real opportunities to grow your career at Levi Strauss & Co.
• The chance to be part of a purpose‑driven, inclusive brand that celebrates individuality and supports communities

Benefits and reward offerings may vary by country and are aligned with local market practices.

LS&Co. is an affirmative action and equal employment opportunity employer.

We welcome and value people from diverse cultures, backgrounds, and experiences to make LS&Co. a collective success.

LOCATION

Designer Outlet West Midlands, United Kingdom

TIME TYPE

Part time

Our common thread: We're originals. From day one, we've been doing it our way — creating our own drumbeat and building something that's different from the rest. That's why we're looking for people who are excited about finding their career fit and transforming the future. Because at Levi Strauss & Co., you can do what you love while staying true to who you are.