Key Holder

Yours Clothing; Greenhithe; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading plus-size fashion retailer in Greenhithe is seeking a highly motivated individual for a customer service role. Responsibilities include supporting management, providing exceptional customer service, and ensuring store compliance. Candidates should have a passion for fashion and experience in a similar key holding role. Flexibility in hours is required, especially during peak trading periods.

Qualifications

• Desire to be the best with energy and enthusiasm.
• Proven ability to work well within a team.
• Experience in face-to-face customer service is desirable.
• At least 6 months in a similar key holding role is desirable.

Responsibilities

• Open and close the store in the absence of management.
• Cash up at the end of the day following correct procedures.
• Support the Store/Deputy Manager and report issues.
• Engage customers by delivering exceptional customer service.

Skills

Customer service

Teamwork

Adaptability

Initiative

Knowledge of High Street fashion

Job description

Responsibilities

• Responsible for opening and closing the store in the absence of management as and when required
• Cashing up at the end of the day and ensuring correct procedures are followed as and when required
• Providing back up support to the Store/Deputy Manager and reporting back to them on any issues
• Optimise sales and individual customer purchases.
• Engage the customer by delivering a first class customer service.
• Operate till and handle financial transactions.
• Replenish stock with our fantastic products and specialist brands.
• Assist with deliveries and stock handling on a regular basis - we are busy!
• Undertake cleaning and housekeeping duties.
• Ensure compliance with all company procedures.
• Take responsibility for personal development and actively seek opportunities for improvement.
• Responsible for Health and Safety.

Are you fanatical about fashion and love giving the very best levels of customer care so that you leave everyone happy, wanting to keep coming back and telling all their friends?

Do you want to be the best and to be part of a wonderful team who display a huge amount of passion and knowledge about our product range in order to promote our brand? A warm, friendly and engaging personality is essential.

Requirements & Qualifications

• To be highly motivated and a desire to be the best with an energy and enthusiasm to succeed.
• A proven ability to work well within a team and to use own initiative.
• Ability to adapt to frequent change and a high pressure environment – you will need to work hard and smart.
• Experience in a customer service role with face‑to‑face customer contact is highly desirable.
• Experience in a retail environment with a quality brand is desirable but not essential.
• Knowledge and understanding of High Street fashion.
• At least 6‑months in a similar key holding role is desirable.

This contracted hours stated above are a guaranteed weekly minimum but there is an expectation to work more hours and flexibility is required especially during peak trading periods.

Yours Clothing is a retailer that provides the best value on the UK high street and internet for curvy customers. Along with our big and tall menswear brand, BadRhino, our Long Tall Sally brand and our most recent addition, PixieGirl Petites, the business is growing at pace to cater for non‑standard sizes on the high street and online. Our continued success comes from our entrepreneurial thinking and listening to our customers to deliver fashion products at the right price. Our environment is fast paced, ever evolving and full of excitement. Yours Clothing continues to expand and become the number one plus size fashion retailer in the UK whilst continuing to develop our brands into new and exciting niche markets both in the UK and further afield.