Key Client Director

AXA UK plc; Royal Tunbridge Wells; Hybrid; GBP 75,000 - 87,000; Full time

Job summary

A leading insurance provider based in the UK is seeking a dynamic Key Client Director to handle a portfolio of national corporate clients. This role involves building strategic account plans, nurturing relationships, and delivering exceptional client service within the health sector. Candidates should have proven success in account management, strong communication skills, and a deep understanding of corporate wellness solutions. The position offers a competitive salary, benefits, and a hybrid work model with a focus on career growth.

Benefits

Competitive salary up to £75,000

Annual performance-based bonus

Contributory pension scheme

Private medical cover

28 days annual leave plus Bank Holidays

Car allowance

Wellbeing services

Qualifications

• Proven success in strategic account management within a healthcare environment.
• Strong commercial awareness and understanding of corporate business.
• Knowledge of employee healthcare benefits and wellness.

Responsibilities

• Develop and deliver Business to Business relationships to meet sales targets.
• Build strategic account plans with decision-makers.
• Understand client needs and lead negotiations.

Skills

Strategic account management

Consultative selling

Customer-focused communication

Negotiation skills

Relationship management

Job description

Overview

Are you a strategic thinker with a passion for building and nurturing high-value client relationships? We are seeking a dynamic Key Client Director to retain and develop a portfolio of national corporate clients with significant healthcare spend, across insured and healthcare trust arrangements, together with health and wellbeing services including EAP product offerings. In this pivotal role, you will contribute to our company's growth by delivering exceptional client service, driving profitable outcomes, and supporting the achievement of our Sales and Marketing strategies, plans, and targets. If you excel at fostering long-term partnerships and have a proven track record in managing corporate clients within the health and wellbeing services sector, including EAP, we want to hear from you.

Note: At AXA we support flexible working arrangements and a balance between office presence and remote work. You will work at least two days a week away from home (40%), moving to three days a week (60%) in the future. Away from home means attending office locations, visiting clients, or attending industry events. Details can be discussed with Talent Acquisition.

Responsibilities

• Develop and deliver high-value Business to Business relationships to meet sales targets across products and services.
• Build strategic account plans, establishing strong relationships with decision-makers and intermediaries to maximise retention and growth.
• Deeply understand client needs, proactively identify opportunities, and lead negotiations to secure new business.
• Foster excellent cross-departmental collaborations to align strategic priorities and enhance client service.
• Gather and share market, customer, and intermediary feedback to inform strategy and proposition development.
• Maintain expert knowledge of AXA Health's offerings, industry trends, and competitor landscape to advise clients effectively.
• Represent AXA Health at internal and external forums, promoting the company's values and offerings.
• Coach and develop colleagues within the wider team.

Qualifications and Skills

• Proven success in strategic account management and consultative, service-based selling in a health environment.
• Ability to meet targets and develop long-term plans for success.
• Strong commercial awareness and understanding of the corporate business environment.
• Knowledge of corporate employee healthcare benefits, wellness, and their impact on performance.
• Familiarity with health insurance and health services products from AXA and the wider market.
• Excellent relationship management skills, building networks internally and externally.
• Customer-focused with strong communication, questioning, listening, and presentation skills.
• Proven influencing, negotiation skills, and a motivated, resourceful, credible presence.
• Eligible and authorised to work in the United Kingdom.

Equal Opportunity and Diversity

AXA UK is an Equal Opportunities Employer. We are dedicated to promoting diversity and inclusion and actively encourage applications from individuals of all backgrounds. We are recognised as a Disability Confident Leader and participate in the Disability Confident scheme, including the Offer of Interview for candidates with long-term health conditions or disabilities who meet the essential criteria. We are committed to treating all candidates with respect and to providing a fair and inclusive experience.

Benefits and Additional Information

• Competitive annual salary of up to £75,000 dependent on experience.
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private medical cover
• 28 days annual leave plus Bank Holidays
• Car allowance
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts