Key Account Support Manager

Advanced Medical Solutions; England; Remote; GBP 45,000 - 60,000; Full time

Job summary

A leading medical technology company in the UK seeks a Key Account Manager to maintain key customers and enhance their communication and experience. Candidates should have a Science or Business degree and proven experience in key account management, preferably in wound care or medical devices. The role involves travel and is home-based in the North West. Competitive compensation and opportunities for growth are offered.

Qualifications

• Proven relevant key account management experience.
• Preference for experience in wound care or medical devices.
• Prepared to travel 25-50% of time.
• Home based within North West.

Responsibilities

• Maintain key customers and position as preferred supply partner.
• Manage and improve customer communication on orders.
• Forecast for specific customers.
• Respond to technical questions from customers.
• Provide market feedback and performance data.

Skills

Key account management

Customer communication

Technical question handling

Commercial knowledge

Presentation skills

Strong IT skills

Effective communication

Education

Science or Business degree

Job description

Key Responsibilities

• To maintain key customers and position AMS as their preferred supply partner.
• Working with customer service team in managing and improving customer communication on orders and complaint handling.
• Forecasting for specific customers and providing data to Business Unit Director and internal departments on future trends and forecasts.
• Responding to technical questions from customers.
• Provide market feedback to the business.
• Supporting BDM with progressing artwork, change controls and coordinating with internal and external partners.
• Provide performance data to key accounts to build pro‑active relationships.

Qualifications

• Science or Business degree.
• Proven relevant key account management experience within a business to business environment.
• Preference given to experience within wound care or medical devices.
• Expanding key accounts via relationship and knowledge building.
• Able to communicate effectively with customers and key stakeholders.
• Excellent presentation skills.
• Broad commercial knowledge.
• Strong IT skills.
• Language skills desirable.Jobholder should be prepared to travel between 25 and 50% of time.
• Home based living within North West.

About AMS

AMS is a world‑leading independent developer and manufacturer of innovative tissue‑healing technology, focused on quality outcomes for patients and value for payers. AMS has a wide range of surgical products including tissue adhesives, sutures, haemostats, internal fixation devices and internal sealants, which it markets under its brands LiquiBand®, RESORBA®, LiquiBandFix8®, LIQUIFIX , Peters Surgical, Ifabond, Vitalitec and Seal‑G®. AMS also supplies wound care dressings such as silver alginates, alginates, and foams through its ActivHeal® brand as well as under white label.

Since 2019, the Group has made seven acquisitions: Sealantis, an Israeli developer of innovative internal sealants, Biomatlante, a French developer and manufacturer of surgical biomaterials, Raleigh, a leading UK coater and converter of woundcare and bio‑diagnostics materials, AFS Medical, an Austrian specialist surgical business, Connexicon, an Irish tissue adhesives specialist, Syntacoll a German specialist in collagen‑based absorbable surgical implants, and Peters Surgical a global provider of specialty surgical sutures, mechanical haemostasis and internal cyanoacrylate devices.

AMS's products, manufactured in the UK, Germany, France, the Netherlands, Thailand, India, the Czech Republic and Israel, are sold globally via a network of multinational or regional partners and distributors, as well as via AMS's own direct sales forces in the UK, Germany, Austria, France, Poland, Benelux, India, the Czech Republic and Russia. The Group has R&D innovation hubs in the UK, Ireland, Germany, France and Israel. Established in 1991, the Group has more than 1,500 employees. For more information, please see www.admedsol.com

AMS provides equal employment opportunities for all applicants. We highly value and encourage diversity across our workforce meaning that no one will be discriminated against because of their gender, race, age, nationality, disability, or any other protected characteristic as prohibited by law.