Key Account Representative Marketplaces

Mattel; Chalvey; On-site; GBP 47,000 - 56,000; Full time

Benefits offered by this job

Gross salary GBP 47,040 - 55,860

Bonus scheme 7.5% target

25 vacation days + 2 volunteer days

Private health insurance

Job summary

Mattel is seeking a proactive Key Account Representative to support Core Europe ecommerce growth. You will identify and launch new customer opportunities, onboard partners, and drive revenue with account managers.

The role emphasizes cross-functional collaboration across Sales, Marketing, Supply Chain, and Finance to deliver strategic commercial plans. The position requires 3+ years in KAM or ecommerce, strong analytical and communication skills, and a Bachelor’s in a relevant field.

Qualifications

• 3+ years of experience in Key Account Management (e-commerce or similar commercial environment).
• Strong commercial acumen with ability to identify opportunities and drive growth.
• Comfortable working in ambiguous situations and changing priorities.
• Strong communication and relationship-building skills.
• Highly organised with excellent planning, coordination and prioritisation.
• Strong analytical capability to interpret data and generate actionable insights.
• Resilient, proactive, and focused on outcomes.
• Team-oriented with a collaborative approach.
• Excellent Microsoft Excel and PowerPoint skills.
• Bachelor's degree in Business, Marketing, Supply Chain, or related field.
• Fluent in English; additional European language is a plus.

Responsibilities

• Assist Ecommerce Development by identifying, setting up and launching new customer opportunities and ecommerce business models.
• Support onboarding of new customers, ensuring commercial and operational requirements are met.
• Contribute to initiatives that accelerate customer acquisition and revenue growth.
• Manage day-to-day ecommerce accounts across Europe and support growth plans and objectives.
• Monitor account performance, identify improvement opportunities and support forecasting, pricing updates and reporting.
• Collaborate with Sales, Marketing, Supply Chain, Finance and Customer Service to support business objectives.

Job description

CREATIVITY IS OUR SUPERPOWER.It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Opportunity:

The Key Account Representative will play a key role within the Core Europe ecommerce team, supporting the identification, onboarding and acceleration of new customer and channel opportunities, while providing operational and commercial support to account managers to ensure flawless execution of key business initiatives.

This position requires a highly organised, commercially minded and adaptable individual who can work effectively in a fast-paced environment, build strong relationships with internal and external stakeholders to deliver positive outcomes.

What Your Impact Will Be:

Ecommerce Development

• Partner with the ecommerce team to help identify, set up and launch new customer opportunities and ecommerce business models.
• Support the onboarding process for new customers, ensuring all commercial and operational requirements are completed efficiently.
• Contribute to initiatives that accelerate customer acquisition and revenue growth.

Account Management & Commercial Operations/Execution

• Support the day-to-day management of e-commerce accounts across Europe.
• Assist in delivering customer growth plans and commercial objectives.
• Monitor account performance and identify opportunities for improvement and growth.
• Provide operational support to Account Managers to ensure seamless execution of commercial plans.
• Support forecasting, promotional planning, pricing updates and customer administration.
• Ensure accurate and timely completion of reporting and customer requirements.

Cross-Functional Collaboration

• Work closely with Sales, Marketing, Supply Chain, Finance and Customer Service teams to support business objectives.
• Build positive and productive relationships both internally and externally.
• Contribute to a collaborative and high-performing team culture.
• Provide support for cross-category projects across the Mattel business.

What We’re Looking For:

• 3 plus years of experience in Key Account Management, preferably within e-commerce or a similar commercial environment.
• Strong commercial acumen with the ability to identify opportunities and contribute to growth-focused solutions and deliver positive outcomes.
• Comfortable working in ambiguous situations and adapting to changing priorities.
• Strong communication and relationship-building skills.
• Highly organised with excellent planning, coordination and prioritisation skills.
• Strong analytical capability with the ability to interpret data and generate actionable insights.
• Resilient, proactive and determined to achieve outcomes.
• Team-oriented with a collaborative, empathetic and supportive approach.
• Excellent Microsoft Office skills, particularly Excel and PowerPoint.
• Bachelor's degree in Business, Marketing, Supply Chain, or a related field.
• Fluent in English, both written and spoken, with proficiency in an additional European language considered a plus.

What We Offer:

• Gross annual salary range of GBP 47,040 - GBP 55,860
• Bonus scheme: Participation in Mattel Incentive Plan (MIP)with the target of 7.5% of base salary, payout is determined by company and individual performance results
• Paid time off: 25 vacation days (with option to buy up to 5 extra days) + 2 volunteer days/year + a day off on your birthday!
• Cycle to work scheme
• Employee assistance program: Access to Help@Hand (Unum), Modern Health, Headspace, and Maven
• Contributory pension scheme
• Private health insurance
• Dental insurance & dental service app
• Life & disability insurance
• Employee discount program 'Be well at Mattel'
• Mattel products discounts
• Family benefits program: 24 weeks off (for 1st caregiver) or 12 weeks off (for co-parent) fully paid on the arrival of new child, return to work program, path to parenthood, and family care leave

How We Work:

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate:Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate:At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute:We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:

We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are:

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences.Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.

Videos to watch:

The Culture at Mattel

Corporate Philanthropy