Key Account Manager - OEM Customer Accounts

Spirax-Sarco Engineering; United Kingdom; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading engineering firm is seeking an experienced Key Account Manager to oversee OEM customer accounts. The candidate will manage customer relationships, ensuring accurate order entry and serving as the primary liaison between Operations and customers. Applicants should have a Bachelor's degree and proven account management experience, with exceptional communication skills. The role offers a dynamic work environment in the UK that promotes equality and inclusivity.

Qualifications

• Proven experience in account management, preferably in OEM or industrial sectors.
• Ability to work collaboratively across departments and manage multiple priorities.

Responsibilities

• Manage and grow OEM customer accounts by developing strong relationships.
• Ensure accurate and timely order entry to maintain customer satisfaction.
• Act as the main point of contact for customer requests and inquiries.
• Coordinate with internal departments to ensure seamless communication.
• Monitor account performance and identify opportunities for growth.
• Prepare and present account reviews to stakeholders.
• Collaborate with the sales team for account development.

Skills

Account management

Strong communication

Interpersonal skills

Organizational abilities

Problem-solving

CRM proficiency

Microsoft Office Suite

Education

Bachelor's degree in Business Administration, Engineering, or a related field

Job description

KEY ACCOUNT MANAGER - OEM CUSTOMER ACCOUNTS

Composed of Chromalox, Durex Industries, Vulcanic, and Thermocoax businesses, Electrical Thermal Solutions (ETS), part of Spirax Group, creates electrical process heating and temperature management solutions, including industrial heaters and systems, heat tracing, and a range of component technologies.

At Chromalox, we build advanced thermal technologies for the world’s most challenging industrial heating applications.

Headquartered in Pittsburgh, Pennsylvania, we got our start with an innovative solution 100 years ago when a self-taught engineer invented the first metal-sheathed resistance heating element. It was this then-advanced thermal technology that launched an entire industry.

We excel in industries that have high expectations. We are acknowledged as experts at delivering solutions that exceed specifications, limit risk, and reduce operating costs.

Join us as we continue to provide solutions to our customers and the world!

Chromalox seeks a dynamic and experienced Key Account Manager to oversee and grow OEM Customer Accounts. The ideal candidate will be responsible for managing customer relationships, ensuring accurate order entry, and serving as the primary liaison between Operations, Quality, Logistics, and the customer.

Key Responsibilities

• Manage and grow OEM customer accounts by developing strong relationships and understanding customer needs.
• Ensure accurate and timely order entry to maintain customer satisfaction and operational efficiency.
• Act as the main point of contact for customer requests and inquiries, providing prompt and effective resolutions.
• Coordinate with internal departments including Operations, Quality, and Logistics to ensure seamless communication and service delivery.
• Monitor account performance and identify opportunities for growth and improvement.
• Prepare and present account reviews and performance reports to internal stakeholders and customers.
• Collaborate with the sales team to develop strategic plans for account development and retention.
• Maintain up-to-date knowledge of Chromalox products, services, and industry trends.

Qualifications

• Bachelor's degree in Business Administration, Engineering, or a related field.
• Proven experience in account management, preferably in OEM or industrial sectors.
• Strong communication and interpersonal skills.
• Excellent organizational and problem-solving abilities.
• Proficiency in CRM systems and Microsoft Office Suite.
• Ability to work collaboratively across departments and manage multiple priorities.

At Chromalox, we are not just an employer but a champion of equal opportunities and inclusivity. We are dedicated to fostering a workplace that adheres to the highest hiring standards and is free from discrimination and harassment.

Chromalox is an equal opportunity employer; our commitment extends to all aspects of employment, ensuring that no individual is mistreated or discriminated against based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as defined by federal, state, or local laws.