Key Account Manager - Midlands

GlaxoSmithKline; West Midlands; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

GSK is seeking a field-based Key Account Manager to cover the West Midlands. You will build strong relationships with NHS commissioners and local clinicians, and deliver tailored account plans to improve patient access and local services.

You will collaborate with colleagues across commercial, medical, market access and operations, balancing regular in-person meetings with home working and UK travel to meet targets and drive impact for patients.

Qualifications

• Proven experience in account management within the pharmaceutical or healthcare industry or NHS in the UK.
• Experience developing and delivering strategic account plans and achieving measurable commercial outcomes.
• Good understanding of NHS structures, commissioning and local decision-making processes.
• Strong communication and influencing skills with clinical and non-clinical audiences.

Responsibilities

• Build and maintain strong relationships with key clinicians, NHS commissioners, and local healthcare stakeholders across the West Midlands.
• Create and deliver tailored account plans that align local needs with strategic objectives and measurable outcomes.
• Use clinical and health economic evidence to support local decision making and improve patient access.
• Map patient pathways, identify barriers to care and work with partners to design practical solutions.
• Coordinate cross-functional activity and share insights with commercial, medical and access colleagues.
• Monitor performance using KPIs and customer insight, and adapt plans to meet agreed goals.

Skills

Account Management

Cross-Functional Work

Data to Insights

Digital Fluency

Omnichannel

Scientific Literacy

Education

ABPI certification

Job description

GSK are recruiting for a field based Key Account Manager covering the West Midlands territory. In this role you will combine regular in-person meetings across the West Midlands with home working, plus periodic travel within the UK. As the Key Account Manager, you will lead strategic relationships with NHS and healthcare partners across the West Midlands. You will create and deliver account plans that improve patient access and local services. You will work closely with colleagues across commercial, medical, market access and operations. We value clear communicators, collaborative problem-solvers and people who bring energy and practical thinking. Join us to grow your career, make a measurable difference for patients, and help unite science, technology and talent to get ahead of disease together. In this role you will…

• Build and maintain strong relationships with key clinicians, NHS commissioners, and local healthcare stakeholders across the West Midlands.
• Create and deliver tailored account plans that align local needs with strategic objectives and measurable outcomes.
• Use clinical and health economic evidence to support local decision making and improve patient access.
• Map patient pathways, identify barriers to care and work with partners to design practical solutions.
• Coordinate cross-functional activity and share insights with commercial, medical and access colleagues.
• Monitor performance using KPIs and customer insight, and adapt plans to meet agreed goals.

Basic Qualification

We are seeking professionals with the following required skills and qualifications to help us achieve our goals:

• Proven experience in account management within the pharmaceutical or healthcare industry or NHS in the UK
• Experience developing and delivering strategic account plans and achieving measurable commercial outcomes.
• Good understanding of NHS structures, commissioning and local decision-making processes.
• Strong communication and influencing skills with clinical and non-clinical audiences.
• Ability to work independently across a large geographic territory and manage travel effectively.
• Current ABPI certification or willingness to obtain it where applicable.

Preferred Qualifications

• Experience supporting product launches or major service changes within the NHS.
• Knowledge of respiratory pathways, biologics or other specialised therapeutic areas.
• Experience using health economics, real-world evidence or outcomes data to support access discussions.
• Track record of working across organisational boundaries with national and local stakeholders.

Closing Date for Applications

Wednesday 21st October 2026

Skills

• Account Management
• Cross-Functional Work
• Data to Insights
• Digital Fluency
• Omnichannel
• Scientific Literacy

Why GSK?

Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.

We believe in an agile working culture for all our roles.

If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

We are a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years. Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. Find out more on our career site.