Key Account Manager - Lab Diagnostics (GLASGOW)

Michael Page (UK); Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare solutions company in the UK is seeking a Senior Key Account Manager to oversee key diagnostics contracts. The role involves building strong relationships with stakeholders, managing contract renewals, and providing technical support. Ideal candidates will have experience in diagnostics or healthcare account management, excellent communication skills, and the ability to travel extensively across Scotland. Attractive benefits include a competitive salary, OTE bonus, and comprehensive training.

Benefits

Competitive salary plus OTE bonus

Company car

Comprehensive training programme

Flexible benefits package

Qualifications

• Experience managing complex contracts in diagnostics or laboratory services.
• Strong understanding of blood sample processing and lab workflows.
• Proven success in building strategic relationships in a healthcare setting.

Responsibilities

• Act as primary commercial contact for key diagnostics accounts.
• Manage contract renewals and long-term partnerships.
• Lead post-sales implementation projects across cross-functional teams.
• Monitor market trends and customer feedback for strategic planning.

Skills

Key account management

Relationship-building

Solution-selling

Technical troubleshooting

Communication skills

Job description

About Our Client

Our client is a world-renowned healthcare company specialising in diagnostics. Their Laboratory division delivers innovative instruments, tests, and integrated solutions to hospitals and laboratories, helping improve diagnostic efficiency, accuracy, and patient care. With a focus on automation, digital transformation, and end-to-end services, they support healthcare providers in delivering smarter, faster, and more value-driven diagnostics.

Job Description

This is a senior, field-based role covering Scotland and the North of the UK, with responsibility for managing the largest diagnostics contract in Europe as part of the account portfolio.

• Act as the primary commercial contact for key accounts across diagnostics, including lab equipment, molecular, POC, and nutrition.
• Build and maintain strategic relationships with stakeholders across NHS and private healthcare settings.
• Manage contract renewals, expansions, and long-term partnerships, ensuring high levels of customer satisfaction and retention.
• Provide first-line service support and technical troubleshooting, coordinating with internal teams and third-party suppliers.
• Lead post-sales implementation projects, overseeing cross-functional teams and ensuring timely delivery of solutions.
• Deliver customer training, business reviews, and value-added services to enhance product uptake and account performance.
• Monitor market trends, competitor activity, and customer feedback to inform strategic planning and account development.

The Successful Applicant

Based in Glasgow, with a strong background in diagnostics or healthcare Key Account Management. Experience managing complex contracts and relationships in a technical or clinical environment is essential.

• Proven experience in key account management, ideally within diagnostics or laboratory services.
• Strong understanding of blood sample processing, lab workflows, and integrated diagnostic systems.
• Excellent relationship-building and solution-selling skills.
• Confident communicator with the ability to influence senior stakeholders.
• Highly organised, proactive, and commercially astute.
• Willingness to travel extensively across Scotland and the North UK (up to 75%).

What's on Offer

• Competitive salary plus OTE bonus.
• Company car, laptop, and phone provided.
• Comprehensive training and onboarding programme.
• Opportunities for career progression within a global healthcare organisation.
• Flexible benefits package including pension, private healthcare, and life assurance.