Key Account Manager (Hybrid)

Mason James Appointments (UK) Ltd; England; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A leading FMCG recruitment firm is seeking a Key Account Manager to manage customer accounts and drive growth for a respected business. This hybrid role requires a degree, a minimum of 3 years in commercial roles, and strong relationship-building skills. The successful candidate will collaborate across departments to achieve strategic goals while managing existing accounts and identifying new opportunities in a fast-paced environment.

Benefits

Company Car

Collaborative team environment

Career growth opportunities

Qualifications

• Minimum 3 years commercial experience.
• Experience managing accounts in Retail and/or Food Service.
• Understanding of consumer and market trends.

Responsibilities

• Manage and grow existing customer accounts across retail and/or food service.
• Identify commercial opportunities and drive new product development.
• Provide accurate forecasting and demand planning for all managed SKUs.

Skills

Strong relationship builder

Target-driven

Confident in presentations

Self-motivated

Education

Degree educated

Job description

Key Account Manager

Location: Hybrid (Minimum 2 days per week at our site in Kent)
Hours: Monday to Friday, 8:30am - 5:00pm (40 hours/week)
Salary: £40,000 £45,000 (DOE) + Company Car

We are working in partnership with a highly respected and rapidly growing FMCG business to recruit a Key Account Manager to join their commercial team on a 12-month maternity cover basis. This is an exciting opportunity for a commercially driven individual with a passion for managing key accounts, delivering growth, and supporting new product development in a fast-paced environment.

About the Role

Reporting to the Head of Sales/NAM, the Key Account Manager will:

• Manage and grow existing customer accounts across retail and/or food service
• Build and maintain strong relationships with new and existing clients
• Identify commercial opportunities and drive new product development (NPD) and existing product development (EPD) projects
• Lead customer planning, forecasting, and margin management
• Represent the brand with professionalism, market insight, and a solution-driven approach

Key Responsibilities

• Develop and deliver customer plans aligned with company strategy and growth targets
• Protect and grow revenue, profit, and margin through effective negotiation and account management
• Agree trading terms and payment conditions with customers
• Collaborate with internal departments to ensure efficient service delivery
• Regularly visit customer sites to strengthen relationships and ensure alignment with commercial plans
• Identify growth opportunities through data and gap analysis, working alongside marketing to implement tailored strategies
• Lead and manage projects, ensuring clear communication, structured planning, and timely delivery
• Provide accurate forecasting and demand planning for all managed SKUs
• Maintain comprehensive records of customer activities, account developments, and project timelines
• Stay informed on market trends, consumer behaviour, and competitor activity

Knowledge, Skills & Experience

Knowledge:

• FMCG knowledge and experience with major UK customers
• Understanding of consumer and market trends

Qualifications:

• Degree educated
• Minimum 3 years commercial experience

Skills:

• Strong relationship builder and communicator
• Target-driven with a results-oriented mindset
• Confident in delivering compelling presentations
• Self-motivated, proactive, and commercially aware

Experience:

• Experience managing accounts in Retail and/or Food Service (3+ years desirable)
• Experience in chilled, short shelf-life food or drink is highly desirable

Other Requirements:

• Full understanding of customer service standards and quality implications
• Full UK driving licence (due to national travel and car provision)

Why Join?

• Join a supportive, collaborative team in a business with strong values and exciting growth plans
• Be part of a company delivering well-known FMCG products with a focus on quality and innovation
• Enjoy a varied role with national exposure and a mix of strategic account management and hands-on project delivery

For more information or to register your interest in this role, please apply!