Key Account Manager - eCommerce fulfilment

Pod Talent; Birmingham; On-site; GBP 45,000 - 50,000; Full time

Job summary

A logistics and fulfilment business in Birmingham is seeking an experienced Key Account Manager to manage client relationships in eCommerce. The role involves liaising with clients, monitoring performance, and driving account growth. Ideal candidates have over 4 years of experience in eCommerce logistics, excellent communication skills, and CRM system knowledge. This position offers a salary of £45k - 50k per year plus commission, with a strong emphasis on operational excellence.

Qualifications

• 4+ years of experience managing key or strategic accounts within eCommerce logistics.
• Strong understanding of eCommerce operations including fulfilment, shipping, and returns.
• Excellent communication skills for engaging with senior stakeholders.

Responsibilities

• Act as the main point of contact for a portfolio of eCommerce brands.
• Lead monthly and quarterly reviews, preparing reports and insights.
• Monitor fulfilment performance, identify trends, and resolve challenges.

Skills

Client relationship management

Data analysis

Communication skills

Problem-solving

CRM systems

Tools

ZoHo

Mintsoft

Job description

Key Account Manager - eCommerce fulfilment

Location: Birmingham

Sector: Logistics & Customer Services

Job Type: Permanent

Salary: £45k - 50k per year + commission

Job ref: JOB-7089

Expiry date: 26-Nov-2025

Key Account Manager – eCommerce Fulfilment

We are excited to partner with a fast-growing fulfilment and logistics business that supports some of the UK and Ireland’s most exciting eCommerce and omnichannel brands. Their mission is simple - to make fulfilment an extension of the customer experience, combining technology, precision and exceptional service.

As a Key Account Manager, you’ll be the glue between clients and operations, ensuring outstanding service while driving growth across key accounts. You’ll work closely with senior stakeholders, operations teams, and logistics partners to strengthen relationships, deliver performance, and unlock new commercial opportunities.

This is a fantastic opportunity to join a business with genuine momentum and a strong people-first culture. You’ll work with ambitious clients, gain exposure across commercial and operational functions, and play a key role in shaping how fulfilment partnerships evolve.

What you’ll be doing

1. Act as the main point of contact for a portfolio of eCommerce brands, managing all aspects of client relationships
2. Lead monthly and quarterly reviews, preparing reports and insights that drive retention and growth
3. Monitor fulfilment performance, identify trends, and resolve challenges quickly and effectively
4. Support pricing, forecasting, and margin analysis to ensure account profitability
5. Identify and implement service improvements or new solutions that enhance client satisfaction

What we’re looking for

1. 4+ years of experience managing key or strategic accounts within an eCom logistics and fulfilment
2. Strong understanding of eCommerce operations - including fulfilment, shipping, and returns
3. Excellent communication skills, confident engaging with senior stakeholders and cross-functional teams
4. Commercially aware, comfortable analysing data, pricing, and service metrics
5. Highly organised, proactive, and solutions-focused. Able to anticipate challenges before they arise
6. Experience with CRM and WMS systems (e.g., ZoHo, Mintsoft, or similar)

If you’re passionate about customer success, operational excellence, and helping brands scale, this would be a perfect opportunity for your next career step. Click Apply Now or reach out directly to [e-mail]