Key Account Manager / Contract Services Manager

Trinity Fire & Security Systems; Reading; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A leading safety service provider in the UK seeks a Contract / Key Account Manager to manage high-profile contracts and ensure service excellence. This role involves building long-term client partnerships, overseeing service operations, and requires knowledge of fire alarm systems. Join a dynamic team where your contributions will drive safety and compliance. Competitive salary and benefits offered.

Benefits

Company car or car allowance

23 days holiday + bank holidays

Pension and life assurance

Employee assistance programme

Career growth opportunities

Qualifications

• Experience as a Contract Manager, Key Account Manager, or relevant role.
• Willingness to travel across the UK as needed.

Responsibilities

• Own the full lifecycle of major service contracts.
• Build trusted, long-term partnerships with key clients.
• Oversee planning, service, and operations for performance.
• Monitor SLAs and KPIs, resolving issues and identifying improvements.
• Support technical teams on-site for compliance.

Skills

Knowledge of fire alarm systems and BS5839 standards

Proactive problem-solving mindset

Customer-first attitude

Confidence in managing high-value contracts

Ability to manage multiple stakeholders

Full UK driving licence

Job description

Contract / Key Account Manager

Location:Based South (National Coverage)
Salary: £50,000 – £60,000 + car or allowance + benefits

Company: Trinity Fire & Security (part of PTSG – Premier Technical Services Group)

At Trinity Fire & Security, we don’t just maintain fire systems — we protect people, businesses, and reputations.

We’re looking for a hands‑on Contract / Key Account Manager to take charge of several high‑profile, multi‑million‑pound customers. You’ll be the vital link between our clients and our operational teams — making sure our fire alarm service, inspection, and installation contracts run like clockwork.

This isn’t a desk‑based account management role. You’ll be out meeting clients, solving problems, making things happen, and ensuring every SLA and KPI is hit — if not exceeded.

What you’ll be doing

• Own the full lifecycle of major service contracts — from mobilisation to delivery and renewals.
• Build trusted, long‑term partnership with a key client.
• Oversee planning, service, and operations to ensure consistent performance and profitability.
• Monitor SLAs and KPIs, resolve issues quickly, and identify improvement opportunities.
• Support technical teams on‑site and ensure compliance with BS5839 and relevant standards.
• Attend client meetings across the UK — typically 1–2 days per week of travel.

What we’re looking for

You might already be a Contract Manager or Key Account Manager — or perhaps a Service Manager or Engineering Supervisor ready to take the next step. You’ll have:

• Knowledge of fire alarm systems and BS5839 standards.
• A proactive, problem‑solving mindset and a customer‑first attitude.
• Confidence in managing high‑value contracts and multiple stakeholders.
• A full UK driving licence and willingness to travel when needed.

What you’ll get

• £50,000 – £60,000 (depending on background)
• Company car or car allowance
• 23 days holiday + bank holidays
• Pension, life assurance, and employee assistance programme
• Real career growth within one of the UK’s fastest‑growing safety service providers

Join a business where no two days are the same, where your ideas matter, and where you’ll genuinely see the results of your work.