Key Account Manager / Contract Services Manager

Trinity Fire & Security Systems; Nottingham; On-site; GBP 50,000 - 60,000; Full time

Job summary

A top safety service provider in the UK seeks a Contract / Key Account Manager to manage high-profile service contracts, ensuring compliance with standards and exceeding SLAs. The ideal candidate will have experience in fire systems, a proactive mindset, and a valid UK driving licence. This role offers a salary of £50,000 – £60,000, a company car or allowance, and numerous benefits.

Benefits

Company car or car allowance

23 days holiday + bank holidays

Pension and life assurance

Employee assistance programme

Career growth opportunities

Qualifications

• Experience as a Contract Manager, Key Account Manager, Service Manager, or Engineering Supervisor.
• Full UK driving licence and willingness to travel.

Responsibilities

• Own the full lifecycle of major service contracts.
• Build trusted, long-term partnerships with key clients.
• Monitor SLAs and KPIs, resolve issues quickly.

Skills

Knowledge of fire alarm systems

Proactive problem-solving mindset

Customer-first attitude

Confidence in managing high-value contracts

Job description

Contract / Key Account Manager

Location: Midlands (Milton Keynes – Derby corridor)
Salary: £50,000 – £60,000 + car or allowance + benefits

Company: Trinity Fire & Security (part of PTSG – Premier Technical Services Group)

At Trinity Fire & Security, we don’t just maintain fire systems — we protect people, businesses, and reputations.

We’re looking for a hands-on Contract / Key Account Manager to take charge of several high-profile, multi-million-pound customers. You’ll be the vital link between our clients and our operational teams — making sure our fire alarm service, inspection, and installation contracts run like clockwork.

This isn’t a desk-based account management role. You’ll be out meeting clients, solving problems, making things happen, and ensuring every SLA and KPI is hit — if not exceeded.

What you’ll be doing

• Own the full lifecycle of major service contracts — from mobilisation to delivery and renewals.

• Build trusted, long-term partnership with a key client.

• Oversee planning, service, and operations to ensure consistent performance and profitability.

• Monitor SLAs and KPIs, resolve issues quickly, and identify improvement opportunities.

• Support technical teams on-site and ensure compliance with BS5839 and relevant standards.

• Attend client meetings across the UK — typically 1–2 days per week of travel.

What we’re looking for

You might already be a Contract Manager or Key Account Manager — or perhaps a Service Manager or Engineering Supervisor ready to take the next step. You’ll have:

• Knowledge of fire alarm systems and BS5839 standards.

• A proactive, problem-solving mindset and a customer-first attitude.

• Confidence in managing high-value contracts and multiple stakeholders.

• A full UK driving licence and willingness to travel when needed.

What you’ll get

• £50,000 – £60,000 (depending on background)

• Company car or car allowance

• 23 days holiday + bank holidays

• Pension, life assurance, and employee assistance programme

• Real career growth within one of the UK’s fastest-growing safety service providers

Join a business where no two days are the same, where your ideas matter, and where you’ll genuinely see the results of your work.