Key Account Manager / Contract Services Manager

Trinity Fire & Security Systems; England; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A leading fire safety service provider in England seeks a hands-on Contract / Key Account Manager to oversee major service contracts and build long-term client partnerships. The role includes ensuring operational excellence while adhering to fire safety standards. A proactive mindset and knowledge of BS5839 standards are essential, alongside a full UK driving license. The position offers a competitive salary, company car or allowance, and growth opportunities in a rapidly growing industry.

Benefits

£50,000 – £60,000 salary

Company car or car allowance

23 days holiday + bank holidays

Pension and life assurance

Employee assistance programme

Qualifications

• Knowledge of fire alarm systems and BS5839 standards.
• Confidence in managing high-value contracts and multiple stakeholders.
• A full UK driving licence and willingness to travel when needed.

Responsibilities

• Own the full lifecycle of major service contracts.
• Build trusted, long-term partnerships with key clients.
• Monitor SLAs and KPIs, resolve issues quickly.

Skills

Knowledge of fire alarm systems

Proactive problem-solving mindset

Experience managing high-value contracts

Customer-first attitude

Job description

This isn't a desk-based account management role. You'll be out meeting clients, solving problems, making things happen, and ensuring every SLA and KPI is hit - if not exceeded.

What you'll be doing

• Own the full lifecycle of major service contracts - from mobilisation to delivery and renewals.
• Build trusted, long-term partnership with a key client.
• Oversee planning, service, and operations to ensure consistent performance and profitability.
• Monitor SLAs and KPIs, resolve issues quickly, and identify improvement opportunities.
• Support technical teams on-site and ensure compliance with BS5839 and relevant standards.
• Attend client meetings across the UK - typically 1-2 days per week of travel.

You might already be a Contract Manager or Key Account Manager - or perhaps a Service Manager or Engineering Supervisor ready to take the next step. You'll have:

• Knowledge of fire alarm systems and BS5839 standards.
• A proactive, problem-solving mindset and a customer-first attitude.
• Confidence in managing high-value contracts and multiple stakeholders.
• A full UK driving licence and willingness to travel when needed.

Company

Trinity Fire & Security (part of PTSG - Premier Technical Services Group)

At Trinity Fire & Security, we don't just maintain fire systems - we protect people, businesses, and reputations. We're looking for a hands‑on Contract / Key Account Manager to take charge of several high‑profile, multi‑million‑pound customers. You'll be the vital link between our clients and our operational teams - making sure our fire alarm service, inspection, and installation contracts run like clockwork.

• £50,000 – £60,000 (depending on background)
• Company car or car allowance
• 23 days holiday + bank holidays
• Pension, life assurance, and employee assistance programme
• Real career growth within one of the UK's fastest‑growing safety service providers

Join a business where no two days are the same, where your ideas matter, and where you'll genuinely see the results of your work.