Key Account Manager

Eden Rose; Tyseley; Remote; GBP 35,000 - 40,000; Full time

Job summary

A growing national waste management firm in the UK seeks a Key Account Manager to maintain customer relationships and drive account growth. This remote role requires a strong personality, excellent communication skills, and a proven track record in account management. Competitive salary and benefits offered.

Benefits

Car allowance of £4,800

Company benefits

Qualifications

• Proven track record in account management and retention.
• Extensive experience in customer service/account management.

Responsibilities

• Maintain strong customer relationships and grow existing accounts.
• Complete and maintain an Account Development Plan (ADP).
• Ensure compliance with contract terms and SLAs.
• Conduct regular customer meetings to improve service.
• Take ownership of account retention and growth strategy.
• Identify threats and opportunities for upselling.
• Prepare financial forecasts and budgets.
• Assist with tender preparations and submissions.
• Represent the company at events and conferences.

Skills

Strong confident personality

Excellent written/oral communication

Innovative thinking

Self-motivated

High numeracy skills

Managing multiple relationships

Efficient time management

Effective problem solving

Job description

Overview

We are working with an award winning, growing National Waste Management business in the hunt for a Key Account Manager. This business are in growth mode, and are backed by an even larger national brand. They have won several awards over the last decade. No Waste experience needed.

Salary and Location

Salary - depending on experience: 35-40k base, plus £4,800 car allowance, plus company benefits. Home based, remote working.

Responsibilities

• Maintaining strong customer relationships and retain and grow existing accounts (including by proactive account management).
• Complete and maintain an Account Development Plan (ADP).
• Understand and ensure compliance with the terms of the contract and SLA between the customer and the Company.
• Meet with the customer regularly to review and continually improve the service.
• Take ownership of the strategy for retention and growth.
• Identify and communicate risks/threats and solutions promptly.
• Identify opportunities for cross selling and upselling waste/resource management solutions.
• Contribute to the timely preparation of financial forecasts and budgets.
• Assist with the preparation of tenders to potential new customers and existing customers and providing support to submit tenders timeously in accordance with agreed tender process.
• Represent the Company at external events, conferences, and meetings. Anticipate that meetings with customers and site waste audits will be conducted on a weekly basis.

Experience

• Proven track record of achieving successful operation, retention, and growth of existing accounts.
• Extensive experience in customer service/ account management teams.

Skills

• Strong confident personality with the drive and determination to meet with customers and make a difference.
• Excellent written/ oral communication, interpersonal and presentation skills.
• The ability to exhibit innovative thinking, aimed at improving processes and achieving results.
• Be self-motivated and highly motivated to continually improve service delivery and value. Hold high numeracy skills.
• The ability to manage multiple relationships simultaneously.
• The ability to prioritise tasks and manage time/ workload efficiently.
• Effective and efficient at problem solving.

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