Key Account Manager

WR Logistics; Nuneaton; Hybrid; GBP 60,000; Full time

Job summary

A logistics company in the UK seeks an experienced Key Account Manager to manage key accounts, build relationships, and enhance customer satisfaction. The role is hybrid with 3 days WFH, offering a salary of £60,000 plus benefits. Successful candidates will have a track record in relationship-building and sales pipeline management.

Benefits

Benefits package

Qualifications

• Experience in managing key accounts or strategic relationships.
• Proven sales pipeline management skills.
• Strong understanding of customer success principles.

Responsibilities

• Build relationships with decision-makers in assigned accounts.
• Create customer-centric Key Account Plans.
• Monitor and report on sales pipeline performance.
• Lead customer satisfaction reviews and follow through on improvements.
• Maintain high-quality CRM data.

Skills

Relationship-building

Customer-centric planning

Sales pipeline management

Industry trend awareness

Tools

CRM software

Job description

Key Account Manager - Midlands (Hybrid : 3 Days WFH)

£60,000 + Benefits | Monday-Friday Role

Are you an experienced relationship-builder with a passion for delivering exceptional customer value? We're recruiting a Key Account Manager to join a growing, forward-thinking organisation where you'll take ownership of strategic accounts, drive growth, and play a pivotal role in enhancing customer satisfaction.

The Role

As a Key Account Manager, you will:

• Build and strengthen relationships with key decision-makers and influencers across your assigned account portfolio, developing a deep understanding of their needs and positioning the business as a preferred supplier.
• Partner with the Customer Success Team to create customer-centric Key Account Plans with clear goals and strategies - driving new business, retaining existing clients, and ensuring exceptional customer satisfaction.
• Monitor, manage, and report on your sales pipeline and overall portfolio performance.
• Lead customer satisfaction reviews, addressing challenges and ensuring all improvement actions are followed through.
• Stay up to date with industry trends, market shifts, and company offerings to deliver informed, relevant conversations with customers and prospects.
• Maintain high-quality CRM data for all assigned accounts.