Key Account Manager

WR Logistics Careers; Nuneaton; Hybrid; GBP 51,000 - 60,000; Full time

Job summary

A growing logistics company in Nuneaton is seeking an experienced Key Account Manager to enhance customer satisfaction and drive growth. You will be responsible for building relationships with key decision-makers, creating customer-centric Key Account Plans, and managing the sales pipeline. The ideal candidate has a proven ability in relationship-building and strategic account management. This hybrid role offers competitive compensation and benefits.

Benefits

Benefits

Responsibilities

• Build and strengthen relationships with key decision-makers and influencers.
• Create customer-centric Key Account Plans with clear goals and strategies.
• Monitor, manage, and report on sales pipeline and overall portfolio performance.
• Lead customer satisfaction reviews and address challenges.
• Stay up to date with industry trends and market shifts.
• Maintain high-quality CRM data for assigned accounts.

Job description

Key Account Manager - Midlands (Hybrid : 3 Days WFH)

£60,000 + Benefits | Monday-Friday Role

Are you an experienced relationship-builder with a passion for delivering exceptional customer value? We're recruiting a Key Account Manager to join a growing, forward-thinking organisation where you'll take ownership of strategic accounts, drive growth, and play a pivotal role in enhancing customer satisfaction.

The Role

As a Key Account Manager, you will:

• Build and strengthen relationships with key decision-makers and influencers across your assigned account portfolio, developing a deep understanding of their needs and positioning the business as a preferred supplier.
• Partner with the Customer Success Team to create customer-centric Key Account Plans with clear goals and strategies - driving new business, retaining existing clients, and ensuring exceptional customer satisfaction.
• Monitor, manage, and report on your sales pipeline and overall portfolio performance.
• Lead customer satisfaction reviews, addressing challenges and ensuring all improvement actions are followed through.
• Stay up to date with industry trends, market shifts, and company offerings to deliver informed, relevant conversations with customers and prospects.
• Maintain high-quality CRM data for all assigned accounts.