Key Account Manager

Arvato SCM UK Ltd; Lea Marston CP; On-site; GBP 39,000 - 47,000; Full time

Job summary

A logistics and service provider in the UK is seeking a dynamic Key Account Manager to oversee client relationships and ensure outstanding service. Responsibilities include managing P&L, driving account growth, and leading a strong team. Ideal candidates will have experience in customer account management and a background in logistics. The role offers a competitive salary and comprehensive benefits including annual leave and life assurance.

Benefits

25 days annual leave plus 8 bank holidays

Life assurance policy that pays out 4 x Salary

Employee Assistance Programme

Employee Discount Scheme

Free car parking

Qualifications

• Proven track record in customer account management.
• Experience resolving complaints and improving solutions.
• Demonstrated leadership experience.

Responsibilities

• Take commercial ownership of client relationships.
• Provide oversight of service delivery and operations.
• Prepare and lead monthly business reviews.
• Collaborate with internal stakeholders for project management.
• Drive account evolution and identify growth opportunities.

Skills

Customer account management

Problem-solving

Exceptional communication

Leadership

Strategic thinking

Education

Background in 3PL, Logistics or Distribution

Knowledge of Fashion based clients

Job description

Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds. The company has 117,000 employees and generated revenues of €17.1 billion in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world

Salary : Up to £47,000.00

Location : Hams Hall, Coleshill

Hours : 40 hours per week, Monday to Friday

We’re seeking a dynamic, results-driven Key Account Manager to take ownership of strategic customer relationships and grow revenue through existing accounts. This role will be key in maintaining client satisfaction, identifying growth opportunities, and ensuring clients receive outstanding service.

Your Tasks

Take commercial ownership of client relationships, overseeing P&L and ensuring pricing and profitability align with financial targets.

Provide oversight of service delivery and operations, monitoring SLA adherence, KPI variance, and client satisfaction surveys.

Prepare and lead monthly and quarterly business reviews, chairing client meetings as needed.

Collaborate with internal stakeholders to support project management for new business introductions or client projects.

Drive account evolution and growth through strategic planning and identifying opportunities for additional solutions.

Proactively identify and address risks and issues, developing mitigation plans and contingencies as needed.

Manage and resolve account escalations in a timely manner.

Lead and develop a high-performing team dedicated to client success.

Your Profile

Proven track record in customer account management, with a focus on resolving complaints and improving solutions.

Essential- background in 3PL, Logistics or Distribution.

Knowledge of Fashion based clients would be an advantage.

Strong business acumen and strategic thinking abilities.

Exceptional communication skills, both verbal and written.

Demonstrated leadership experience, with a track record of developing and motivating teams.

P&L management would be advantageous.

We Offer

25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days Pension contribution

A life assurance policy that pays out 4 x Salary

Employee Assistance Programme that provides you with confidential support, information, and advice to help you

Employee Discount Scheme through Benefit Hub

Free car parking Profile