Key Account Manager

Euro-Projects Recruitment Ltd; Hemel Hempstead; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading technology recruitment firm in the UK is seeking an experienced Key Account Manager to drive partnerships with major restaurant and hospitality brands. This role involves managing key relationships, delivering solutions that enhance customer experience, and working closely with clients to identify growth opportunities. The ideal candidate will have a strong background in relationship management and the ability to thrive in a fast-paced technology environment.

Qualifications

• Proven experience as a Key Account Manager, ideally within hospitality or technology sectors.
• Strong communication skills and ability to manage relationships.
• Self-motivated with a commercial mindset.

Responsibilities

• Manage relationships with major restaurant brands.
• Act as the main contact for senior stakeholders.
• Identify growth opportunities and provide solutions.

Skills

Relationship-building

Stakeholder management

Commercial awareness

Analytical thinking

Negotiation

Tools

EPOS

Self-order kiosks

Digital menu systems

Job description

Key Account Manager - Restaurant & Hospitality Technology

Are you an experienced Key Account Manager who thrives on building long‑term partnerships and delivering real commercial value for your clients?

We’re representing a market‑leading technology provider that supplies digital and hardware solutions across the restaurant and hospitality sector. Their systems help some of the UK’s best‑known brands improve customer experience, speed of service and sales performance.

You’ll be joining a fast‑growing business that empowers its Key Account Managers to make decisions, work closely with clients, and develop innovative ways to improve service and growth.

The Role:

As a Key Account Manager, you’ll manage and develop relationships with major restaurant and casual dining brands, acting as the main point of contact for senior stakeholders across operations and IT. You’ll ensure clients receive outstanding service, identify new opportunities for growth, and provide commercially driven solutions that make a difference to their business.

Responsibilities:

• Manage and strengthen relationships with existing key accounts within restaurant and hospitality groups
• Act as a trusted Key Account Manager and main point of contact for your portfolio of clients
• Handle technical or service‑related queries quickly and effectively
• Understand customer systems and technology solutions (training provided)
• Identify opportunities to expand business through proactive partnership and solution‑based selling
• Work closely with third‑party suppliers and internal teams to ensure a seamless customer experience

What You’ll Need:

• Proven experience as a Key Account Manager (ideally within hospitality, technology, or service‑based industries)
• Excellent relationship‑building and stakeholder management skills
• A commercially minded, analytical, and self‑motivated approach
• Strong communication and negotiation abilities
• Confidence in learning new technology solutions and presenting value to clients

Desirable:

• Experience working with restaurant technology such as EPOS, self‑order kiosks, or digital menu systems
• Background in restaurant operations, area management or deployment projects

This is an ideal opportunity for an ambitious Key Account Manager who enjoys combining commercial relationship management with technology that genuinely transforms how restaurants serve their customers.

Keywords:

Key Account Manager, Account Manager, Hospitality Account Manager, Restaurant Technology, EPOS, Digital Menu Boards, Self‑Order Kiosk, Client Relationship Manager, Hospitality Technology, QSR, Restaurant Brands, Area Manager, Restaurant Operations, Customer Success Manager, Commercial Account Manager