Key Account Manager

Arvato SCM UK Ltd; Hawkesley; On-site; GBP 39,000 - 47,000; Full time

Job summary

A leading logistics service provider in the United Kingdom is seeking a proactive Key Account Manager responsible for managing client relationships and ensuring successful delivery. The ideal candidate should have a proven track record in account management, strategic thinking, and exceptional communication skills. This role demands leadership, with responsibilities including collaboration with stakeholders and oversight of service delivery. The position offers a salary of up to £47,000 and attractive perks including annual leave, pension, and life assurance.

Benefits

25 days annual leave plus 8 bank holidays

Pension contribution

Life assurance policy (4 x Salary)

Employee Assistance Programme

Employee Discount Scheme

Free car parking

Qualifications

• Proven track record in customer account management, focusing on resolving complaints and improving solutions.
• Strong business acumen and strategic thinking abilities.
• Exceptional communication skills, both verbal and written.

Responsibilities

• Take commercial ownership of client relationships, overseeing P&L and ensuring profitability.
• Provide oversight of service delivery and operations, monitoring SLA and client satisfaction.
• Prepare and lead monthly and quarterly business reviews with clients.

Skills

Customer account management

Strategic thinking

Exceptional communication skills

Leadership

Project management

Problem-solving

Job description

Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds. The company has 117,000 employees and generated revenues of €17.1 billion in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first‑class media content and innovative service solutions that inspire customers around the world

Salary: Up to £47,000.00 Location: East Midlands Gateway Hours: 40 hours per week, Monday to Friday

We are seeking an experienced and proactive Key Account Manager to take ownership of client relationships from inception to successful delivery, ensuring alignment with their business objectives and driving profitability. The ideal candidate will demonstrate exceptional leadership, strategic thinking, and a strong commitment to customer satisfaction.

Your Tasks

• Take commercial ownership of client relationships, overseeing P&L and ensuring pricing and profitability align with financial targets
• Provide oversight of service delivery and operations, monitoring SLA adherence, KPI variance, and client satisfaction surveys
• Prepare and lead monthly and quarterly business reviews, chairing client meetings as needed
• Collaborate with internal stakeholders to support project management for new business introductions or client projects
• Drive account evolution and growth through strategic planning and identifying opportunities for additional solutions
• Proactively identify and address risks and issues, developing mitigation plans and contingencies as needed
• Manage and resolve account escalations in a timely manner
• Lead and develop a high-performing team dedicated to client success

Your Profile

• Proven track record in customer account management, with a focus on resolving complaints and improving solutions
• Strong business acumen and strategic thinking abilities
• Exceptional communication skills, both verbal and written
• Demonstrated leadership experience, with a track record of developing and motivating teams
• Customer‑centric mindset with a passion for building and maintaining relationships
• Proficiency in project management and problem‑solving

We Offer

• 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days
• Pension contribution
• A life assurance policy that pays out 4 x Salary
• Employee Assistance Programme that provides you with confidential support, information, and advice to help you
• Employee Discount Scheme through Benefit Hub
• Free car parking