Key Account Manager

Goodnus; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A distribution business in London is seeking a Key Account Manager to maintain key accounts, drive revenue growth, and support new business initiatives. This role includes managing client relationships, conducting account reviews, and working cross-functionally with teams to ensure high satisfaction. Ideal candidates will have proven B2B sales experience coupled with strong communication skills and a desire for long-term growth. This position offers a competitive base salary plus commission and opportunities for progression.

Benefits

Competitive base salary plus commission

Opportunity to champion innovative brands

Supportive team environment

Qualifications

• Proven experience in B2B sales or account management.
• Evidence of meeting or exceeding sales targets.
• Ability to manage multiple priorities effectively.

Responsibilities

• Manage key client accounts and build relationships.
• Increase account value through upselling and cross-selling.
• Assist with proposals and site visits for new business.

Skills

B2B sales experience

Account management

Strong communication skills

Commercial awareness

Organizational skills

Job description

This role is based in London at our customer sites with occasional WFH and visits to our head office based in Harlow.

About us

We are an independent distribution business with a reliable and innovative approach to supplying milk, fruit, snacks, and chilled drinks to some of the most iconic buildings in London. We have over 25 years of industry experience and now employ over 45 staff based out of Harlow Essex. What makes us different is that we focus our service on customer requirements by ensuring that we provide the best possible delivery service to customers.

The Role

We are looking for a Key Account Manager to own a portfolio of key accounts, drive retention and upselling, and support new business growth across London. You will work closely with the Head of Sales, Account Managers, Customer Service, and Logistics teams, acting as a commercial ambassador for goodnus, our clients, and the brands we represent. This role is ideal for someone seeking responsibility, ownership, and long-term progression in a fast-growing business.

Key Responsibilities

• Account Management & Retention: Manage key client accounts, build strong relationships, conduct regular reviews, and proactively protect revenue.
• Revenue Growth & Upselling: Increase account value through cross-selling and upselling, introduce new brands, and identify consolidation opportunities.
• New Business Support: Assist with proposals, site visits, trials, and smaller new business opportunities from lead to close.
• Client & Industry Engagement: Act as a brand ambassador, attend events, generate referrals, and network within the London workplace and flex office sectors.
• Internal Collaboration: Work with Customer Service, Operations, Logistics, and Finance to deliver excellent service and share market insights.

Success Measures

• High client retention and satisfaction
• Consistent upsell and net revenue growth
• Strong adoption of new products and brands
• Contribution to company-wide growth targets
• Trusted partner to internal teams

Skills & Experience

• Proven experience in B2B sales, account management, or business development
• Evidence of meeting or exceeding sales and revenue targets
• Strong relationship-building and communication skills
• Commercial awareness and confidence discussing pricing, margin, and value
• Highly organised, proactive, and able to manage multiple priorities

Values & Motivation

• Motivated by long-term growth and building relationships
• Aligned with goodnus' mission to simplify workplace supply, reduce waste, and champion better brands
• Takes pride in representing the business, our brands, and client experience

What We Offer

• Competitive base salary plus commission
• Opportunity to champion innovative brands
• Access to some of London's most sought-after workplaces
• Autonomy, responsibility, and clear progression
• Supportive, ambitious, and commercially driven team