Key Account Manager

Escape; Glasgow; On-site; GBP 45,000 - 60,000; Full time

Job summary

A respected logistics business is seeking an experienced Key Account Manager for a field-based position across Scotland. The ideal candidate will manage a varied portfolio, strengthen existing partnerships, and uncover new opportunities. Proven experience in account management, strong logistics knowledge, and excellent communication skills are essential for success in this role. You will spend a considerable amount of time visiting clients and supporting their needs effectively.

Qualifications

• Proven experience managing and growing complex key accounts.
• Experience in a field-based sales and/or account management role.
• Organized and consistent with the ability to handle a busy portfolio.

Responsibilities

• Grow and develop a portfolio of established accounts.
• Build strong relationships with senior contacts.
• Track activity and manage a healthy sales pipeline.
• Keep accurate CRM records.
• Contribute to wider business development activity.

Skills

Strong background in logistics

Clear communication skills

Ability to manage key accounts

Organizational skills

Solution-focused sales approach

Job description

Field Based Across Scotland

A respected logistics business is seeking an experienced Key Account Manager to take ownership of a varied portfolio across Scotland. You will work with manufacturing and distribution clients, strengthen existing partnerships, uncover new opportunities, and support accounts that may not have growth potential but still rely on steady contact. The position suits someone who enjoys meeting customers in person and knows how to build trust over time. Around eighty five percent of your week will be spent on the road visiting clients.

The Role

• Grow and develop a portfolio of established accounts within manufacturing, distribution and FMCG
• Build strong relationships with senior contacts and gain a clear picture of their priorities and pain points
• Keep regular contact with lower growth accounts and ensure they continue to receive a reliable service
• Create practical account plans with the Customer Success Team to protect and increase revenue
• Track activity, forecast performance, and manage a healthy sales pipeline
• Lead customer review meetings and handle any issues with a calm, solution focused approach
• Keep accurate CRM records and support Finance with invoicing queries and aged debt when needed
• Contribute to wider business development activity when opportunities arise

About You

• Strong background in logistics with a sound understanding of freight movements by road, air, sea and parcel or pallet networks
• Proven experience managing and growing complex key accounts rather than general sales experience with limited account management exposure
• Experience in a field-based sales &/or account management role
• Able to read a customer's needs and shape plans that help them achieve their goals
• Clear communicator who can work well with internal teams and influence at senior level
• Organised and consistent with the ability to handle a busy portfolio
• Steady, credible approach with a solutions-based sales approach