Key Account Manager

Churchill Group; Fernhill; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading cleaning services provider in the UK is seeking a Cleaning Key Account Manager to oversee service operations for a large rail contract. You will maintain strong client relationships, ensure compliance to Health & Safety, and lead a team to deliver exceptional service. The ideal candidate will have experience in managing service teams, budgeting, and maintaining high service quality. This role comes with 33 days of leave and access to a variety of employee perks.

Benefits

33 days leave including bank holidays

Enhanced maternity, paternity, and sick pay

24hr online GP access

Two paid volunteering days annually

Access to training and development programs

Employee recognition awards

Qualifications

• Proven experience in managing service teams.
• Strong leadership capabilities and ability to motivate others.
• Experience in financial forecasting and analysis.

Responsibilities

• Maintain strong client relationships ensuring satisfaction.
• Oversee quality of service delivery across locations.
• Manage recruitment and coaching of local service teams.
• Ensure compliance with Health & Safety procedures.

Skills

Client relationship management

Leadership and motivation

Budgeting and financial forecasting

Health and Safety compliance

Cleaning industry knowledge

Project management

Job description

We are looking for a Cleaning Key Account Manager to join our Transport team overlooking a large rail contract. Reporting directly to the Regional Manager, you'll take full ownership of cleaning operations, ensuring exceptional service delivery and compliance across all locations. You'll lead and inspire a dedicated team of 3 Managers, bringing energy, leadership, and a proactive approach to drive continuous improvement and client satisfaction. As a Key Account Manager, you'll be:

• Maintaining strong client relationship with high levels of satisfaction
• Providing and maintaining the quality‑of‑service delivery
• Managing, recruiting, and coaching local service teams
• Carrying out ad‑hoc and regular activities such as projects, reports, audits as required by and to support the Operations Manager.
• Holding regular contract and specification review meetings with customers
• Responsible for ensuring Health & Safety procedures and legislation is adhered to
• Looking for opportunities for continuous improvement, cost savings and account growth. Strong leadership and motivational abilities, with the capacity to plan ahead, work under pressure, and influence stakeholders at all levels.
• Experience in financial forecasting, budgeting, and analysis
• A working knowledge of Health and Safety systems within the cleaning industry, ensuring safety for all individuals involved.
• Previous experience working with commercial clients would be highly desirable, along with a flexible approach to meeting diverse client needs.
• A full driving license and the ability to travel to various sites as required - occasional nights required. We are employee‑owned, making you a beneficiary of our future success
• 33 days leave including bank holidays
• Enhanced maternity, paternity, and sick pay
• 24hr online GP access as well as mental health, wellness, financial and legal support
• Two paid volunteering days annually - from beach cleans to supporting your local community. You choose…
• More than 250 perks and hundreds of exclusive deals and discounts
• Lots of training, development and apprenticeships opportunities programmes to grow and progress your career
• Our Mosaic committee and Mental Health First Aiders leading the change on all things Wellbeing, Diversity & Inclusion at Churchill
• All year‑round recognition and annual awards programme to thank our shining stars

Our commitment to Diversity, Equity and Inclusion Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest network. We're committed to ensuring that all candidates are treated fairly, and with respect and dignity. Reasonable adjustments Please let us know if there are any adjustments we can make to support you during our recruitment process. We're happy to help..