Key Account Manager

Interaction Recruitment; England; On-site; GBP 24,000 - 29,000; Full time

Job summary

A prominent recruitment agency is seeking a Key Account Manager in the United Kingdom to join a dynamic sales team. The role involves managing customer accounts, ensuring timely order processing, and driving sales growth through relationship building. The ideal candidate will thrive in a supportive environment with opportunities for career progression and a competitive salary package. This position is office-based in Peterborough and offers an annual achievable bonus scheme.

Benefits

Competitive salary up to £29,000

Achievable annual bonus scheme

Career progression opportunities

Free on-site parking

International travel opportunities

Qualifications

• Experience in managing customer accounts and order cycles.
• Proficiency in communication and relationship management.
• Ability to track client interactions and service KPIs.

Responsibilities

• Manage the full order cycle and ensure timely processing.
• Handle customer claims and monitor delivery timelines.
• Generate new business opportunities through networking.

Skills

Customer relationship management

Sales skills

Problem-solving

Communication skills

Tools

CRM tools

Job description

Interaction Recruitment are proud to represent our client, a leader in the manufacturing of electric heating products. Our client is dedicated to providing efficient and responsible heating solutions both nationally and internationally.

Due to business growth, we are seeking multiple Key Account Managers to join a dynamic and supportive sales team. This role offers the chance to make a real impact in a thriving business with strong values, an international footprint, and clear opportunities for both personal and professional growth.

Hours: Monday to Friday, 8am – 5pm (office based in Peterborough)
Salary: up to £29,000 + Annual Achievable Bonus up to £15,000 (OTE up to £43,000)

Benefits:

• Competitive salary up to £29,000
• No weekends
• Easily accessible, local office location
• Achievable annual bonus scheme
• Career progression within a global, market-leading business
• Collaborative, supportive working environment
• Opportunity to work with a company committed to sustainability and innovation
• Free on-site parking
• International travel opportunities for training!

Responsibilities:

As a Key Account Manager, you will play a pivotal role in delivering an exceptional customer experience and ensuring the smooth execution of the order process.

Key duties include:

• Managing the full order cycle and ensuring timely, accurate processing.
• Ensuring optimal customer setup within internal systems for a seamless experience.
• Handling customer claims with efficiency and professionalism.
• Monitoring delivery timelines and ensuring fulfilment aligns with expectations.
• Tracking and reporting on service-related KPIs.
• Maintaining organised records of client interactions via CRM tools.
• Supporting customers with product use and providing tailored solutions.
• Coordinating closely with Area Sales Managers to resolve issues proactively.
• Administering compensation and refund policies when needed.
• Maintaining accurate and up-to-date communication logs.
• Identifying opportunities to refine customer service procedures and feedback handling.
• Proactively generating new business opportunities through outbound calling, networking, and relationship building.
• Developing and nurturing a strong sales pipeline while maximising growth within existing accounts.
• Collaborating with internal teams to identify cross‑selling and up‑selling opportunities.

If the above sounds like something that ticks all of your next career goals, then APPLY NOW or get in touch with the Commercial team at Interaction Recruitment in Peterborough today to find out more!