Key Account Manager

Reflect Recruitment Group; East Midlands; On-site; GBP 28,000 - 35,000; Full time

Job summary

A recruitment agency in the East Midlands is looking for a Key Account Manager to build and maintain customer relationships. This full-time role offers a competitive salary based on experience, a bonus structure, and great working conditions, including 25 days holiday. The successful candidate will manage enquiries and coordinate with internal departments. Strong customer service and communication skills are essential.

Benefits

Competitive salary

Bonus structure

25 days holiday plus statutory

Qualifications

• Strong customer service skills in a commercial environment.
• Excellent communication skills.
• Willingness to take on additional tasks during busy periods.

Responsibilities

• Act as the main point of contact for customer service enquiries.
• Liaise with internal departments to ensure smooth coordination.
• Communicate regularly with customers, providing updates.
• Manage customer portals and support process improvements.

Skills

Strong customer service skills

Excellent communication skills

Ability to work under pressure

Supportive attitude towards team members

Job description

We have the pleasure of recruiting for a Key Account Manager to join our client who are located between Newark and Sleaford.

This is a full time permanent role with a competitive salary dependent on experience with bonus structure in addition to the basic salary, great working conditions and 25 days holiday plus stats. Due to the location of the office, you will need to drive and have your own transport.

This is an exciting opportunity to join a growing business in a role that has come about through continued expansion. You will be joining a friendly close‑nit team, operating as the lead point of contact for all matters specific to your accounts, building and maintaining strong, long‑lasting customer relationships.

Key responsibilities include (but not limited to) :

• Act as the main point of contact for customer service enquiries, providing timely updates and resolving issues efficiently.
• Liaise closely with internal departments to ensure smooth coordination and delivery of services in line with customer expectations.
• Communicate regularly with customers, including providing weekly reports and account updates.
• Manage customer portals and support process improvements and implement any changes to customer procedures.

To be successful you will need to have strong customer service skills in a commercial environment along side having excellent communication skills. The ideal candidate must have a supportive attitude towards team members and willingness to take on additional tasks during busy periods with the ability to work under pressure and meet tight deadlines.

If you feel that you have the skills and this role is right for you then please contact Ellen.

Reflect Recruitment Group is operating as Employment Business under the Employment Agencies Act 1973.