Key Account Manager

Freight Personnel; Derby; On-site; GBP 55,000 - 60,000; Full time

Job summary

A leading logistics firm based in the UK is seeking a Key Account Manager / Business Development Manager. You will build key relationships and drive customer satisfaction while managing the sales pipeline. The ideal candidate should have over 10 years of experience in the 3PL/4PL sector and possess excellent communication and organizational skills. This role offers a competitive salary, car allowance, and commission.

Benefits

Car or car allowance of £6000

Commission

Pension

Qualifications

• Deep understanding of technology to enhance client usage.
• Proven success in managing key accounts over 10 years.
• Ability to create value through collaborative efforts.

Responsibilities

• Build and strengthen relationships with decision makers.
• Create impactful Key Account Plans with the Customer Success Team.
• Monitor and report on sales pipeline performance.
• Lead customer satisfaction reviews and improvement activities.
• Stay updated with market trends and best practices.
• Ensure CRM accuracy for key accounts.

Skills

Understanding of technology

10+ years in 3PL/4PL logistics

Value creation

Commercial focus

Customer centricity

Project planning

Organizational skills

Brilliant communication skills

Team leadership

Job description

Job Overview

New Opportunity as arisen for a Key Account Manager / Business Development Manager based in the MIDLANDS EAST or WEST including Birmingham, Derby, Leicester, Coventry, Wolverhampton and Nottingham to work for a growing and well established Technology 4PL Interntional supply chain business.

Key Responsibilities

• Build and strengthen relations with key decision makers and influencers within your assigned Account portfolio, enabling deep understanding and foresight of their needs and building a foundation for achieving a preferred supplier status.
• Together with the Customer Success Team create customer centric Key Account Plans with impactful goals, strategy and actions that ultimately lead to identifying and securing new business, retaining existing business and ensuring high customer satisfaction.
• Monitor and report sales pipeline and the performance of the portfolio.
• Lead and support customer satisfaction reviews and identify and cascade any major challenges and concerns related to the account, follow-up with the findings and ensure that related improvement activities are executed.
• Pro-actively stay up to date with industry and market trends and best practices, services, and processes to remain relevant towards customers and prospects.
• Be responsible for the accuracy of the CRM related to the assigned key accounts.
• Support resolving critical invoicing claims and follow up critical accounts' receivables in close cooperation with Finance to ensure timely payment and solution.

Experience Required

• Deep understanding ofour clients Technology to facilitate your Key Account's better usage of available functionality.
• 10+ years consistent success within the 3PL/4PL Logistics sector growing and maintaining key accounts.
• Value creation - ability to leverages the interests of customers, suppliers and the Company to maximize value.
• Commercially focused with the ability to demonstrate contribution to growth and while protecting profit.
• Customer centric/Relationship building - gains customer insight and influencing others to take appropriate action.
• Project planning to ensure increased productivity and consistency.
• Organized, focused and driven to achieve results.
• Brilliant Communication Skills.
• Leads, motivates and drives team success.
• Support for and drive new business Opportunities beyond assigned key accounts when required.

Package

£55,000 to £60,000 Basic salary
Car or Car Allowance of £6000
Commission
Pension