Key Account Manager

Arvato Ltd; Coleshill CP; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading healthcare services provider in the UK is seeking an experienced Key Account Manager to oversee key client relationships in the healthcare sector. The successful candidate will enhance client satisfaction and ensure compliance with healthcare standards while driving commercial growth. This position requires strong leadership, strategic thinking, and a commitment to service excellence.

Benefits

25 days annual leave plus 8 bank holidays

Pension contribution

Life assurance policy (4 x Salary)

Employee Assistance Programme

Employee Discount Scheme

Free car parking

Qualifications

• Proven experience in healthcare account management.
• Strong understanding of healthcare operations and regulatory requirements.
• Exceptional communication skills, with experience engaging stakeholders.

Responsibilities

• Oversee and manage healthcare client relationships, ensuring service excellence.
• Lead strategic planning and drive account evolution and growth.
• Mentor and develop a high-performing team committed to client satisfaction.

Skills

Healthcare account management

Leadership

Strategic thinking

Stakeholder management

Job description

Key Account Manager – Healthcare

Job Summary

We are seeking an experienced and proactive Key Account Manager to take ownership of key client relationships within the healthcare sector, overseeing partnerships from inception through to successful delivery. The ideal candidate will ensure service excellence, regulatory compliance, and alignment with both client and patient care objectives, while driving commercial growth and profitability. This role requires exceptional leadership, strategic thinking, and a strong commitment to customer satisfaction and high-quality outcomes.

Key Experience

Proven experience in healthcare account management, with a strong record of improving client satisfaction and service outcomes.

Responsibilities

• Take full commercial and operational ownership of healthcare client relationships, managing P&L and ensuring pricing and profitability align with contractual and financial targets.
• Provide oversight of service delivery and operations, monitoring SLA adherence, KPI variance, and client satisfaction surveys
• Prepare and lead monthly and quarterly business reviews, chairing client meetings as needed
• Collaborate with internal stakeholders to support project management for new business introductions or client projects
• Drive account evolution and growth through strategic planning and identifying opportunities for additional solutions
• Proactively identify and address risks and issues, developing mitigation plans and contingencies as needed
• Manage and resolve account escalations in a timely manner
• Lead, mentor, and develop a high-performing team committed to client satisfaction and healthcare excellence.

Qualifications

• Strong understanding of healthcare operations, regulatory requirements (e.g., NHS standards, CQC, GDPR for health data), and contractual governance.
• Strong business acumen and strategic thinking abilities
• Exceptional communication and stakeholder management skills, with experience engaging clinical, operational, and executive stakeholders.
• Demonstrated leadership experience, with a track record of developing and motivating teams
• Customer- and patient-centric mindset, with a focus on building trusted, long-term relationships.
• Proficient in project management, problem-solving, and data-driven decision-making.

Benefits

• 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days
• Pension contribution
• A life assurance policy that pays out 4 x Salary
• Employee Assistance Programme that provides you with confidential support, information, and advice to help you
• Employee Discount Scheme through Benefit Hub
• Free car parking