Key Account Manager

The Ascott Limited UK Corporate Office; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global hospitality company is seeking an experienced Key Account Manager for the European market to manage and grow a portfolio of multinational accounts. This role requires negotiating contracts, conducting business analysis, and developing strategic account plans. The ideal candidate will possess strong leadership and communication skills, at least 4 years of experience in senior sales management, and be proficient in English. The position offers a fixed-term maternity cover contract based in London, England.

Benefits

Travel allowance

30 days' free relocation accommodation

Exclusive staff rates at properties

PERKBOX subscription

Employee Assistance Programme

'Refer a Friend' bonus

Career development opportunities

Staff incentives for team performance

Qualifications

• Minimum of 4 years of experience in senior sales management roles, ideally across multiple countries.
• In-depth knowledge of major accounts with significant hotel requirements.
• Ability to manage complex accounts and drive performance.

Responsibilities

• Manage and grow a portfolio of multinational accounts.
• Negotiate and renew contracts to increase revenue.
• Conduct business analysis and report on activities.
• Develop and implement strategic account plans.
• Promote franchise and management contracts within client agreements.
• Act as a trusted advisor providing tailored solutions.

Skills

Senior sales management

Client relationship management

Negotiation skills

Leadership abilities

Communication skills

Creative and innovative mindset

Proficiency in English

Knowledge of European languages

Education

Bachelor's degree in Hospitality Management, Business Administration, or related field

Job description

The Ascott Limited is seeking an experienced and driven Key Account Manager, Europe to join our Sales Team on a fixed-term maternity cover contract.

You will report to the Sales Director, UK, managing a portfolio of multinational accounts across the region, building trusted client relationships, and driving revenue and market share growth throughout the European market.

Responsibilities

• Manage and grow a portfolio of multinational accounts, building strong and lasting client relationships
• Negotiate and renew contracts, increasing RFP conversion, transient revenue, long‑stay and group business opportunities
• Conduct quarterly reviews and business analysis, reporting on activities and identifying areas for improvement
• Develop and implement strategic account plans, working closely with global and regional sales teams, operations, and support functions
• Promote franchise and management contracts within client agreements and expand opportunities across our EU portfolio
• Act as a trusted advisor, providing tailored solutions while staying ahead of market trends and competitor activity
• Represent the company at client meetings, industry events, and sales activities

Qualifications

• Minimum of 4 years of experience in senior sales management roles, ideally across multiple countries or regions
• Experience working with different hotel brand segments
• Bachelor's degree in Hospitality Management, Business Administration, or a related field
• In‑depth knowledge of major accounts with significant hotel requirements across segments, the European hospitality market, and distribution and key players such as TMCs and OTAs
• Proven leadership, communication and interpersonal skills, with the ability to drive performance and manage complex accounts
• Creative and innovative mindset, with strong organisational awareness and the ability to build networks of trust
• Proficiency in English; additional European languages are highly desirable

Benefits

• Travel allowance to support your daily commute
• 30 days' free relocation accommodation in one of our properties (if moving to London)
• Exclusive staff rates at our European properties, ideal for your own city breaks
• PERKBOX subscription from day one, with retail discounts and perks
• Employee Assistance Programme (EAP) and recognition awards
• 'Refer a Friend' bonus
• Career development, valuable on‑the‑job training, and access to our online learning platform
• Staff incentives for team performance

If you are ready to shape growth across Europe, strengthen client partnerships, and deliver commercial success, apply today and make your next career move with us.

About Us

At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.

A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, co‑living properties, hotels and independent senior living apartments. Ascott's award‑winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.

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Compensation: To be discussed