Key Account Manager

OTIS LIMITED; Brentford; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading elevator manufacturing company in Brentford is seeking a Sales Manager to drive sales growth through customer relationships. The successful candidate will manage a portfolio of elevator units, develop sales strategies, and conduct negotiations. Strong interpersonal skills and relevant sales experience are essential. The position offers attractive compensation, including salary and commission, and supports work-life integration with flexible working hours.

Benefits

Attractive salary and commission structure

Intensive training in technology and processes

Flexible working hours

Support for work-life integration

Qualifications

• Strong interpersonal skills are essential.
• Must be target-focused and able to work at pace.
• Relevant sales experience is a plus.

Responsibilities

• Manage a portfolio of elevator units and customer relationships.
• Develop sales strategies to achieve targets.
• Use sales tools to track opportunities and results.
• Conduct sales negotiations and presentations.
• Monitor contract deployment and train operational teams.

Skills

Experience in selling technical products

Customer and service orientation

Commercial contract experience

Presentation and communication skills

Ability to work in a complex corporate environment

Lift industry experience (preferred)

Job description

The main goal of the role is to achieve sales growth through creating and managing customer relationships through sales achievement, situational problem solving, and comprehensive account management.

On a typical day you will:

• Manage a portfolio of elevator units through maintaining good working relationships with existing customers
• Serve as primary contact for timely resolution of customer needs surrounding inquiries
• Develop your own sales strategy to achieve sales targets, ensuring profitability
• Use Otis' sales tools to effectively track opportunities, pipeline, and forecast sales results
• Conduct sales negotiations and close deals, ensuring payment on time
• Monitor contract deployment rigorously, relying on the Strategic Clients structure
• Train Otis operational teams on the market segment
• Conduct market and segment studies
• Organize and present client reviews (offer review, 360° review)
• Lead meetings with the Executive Committee on strategic issues
• Propose innovations and marketing projects
• Build strong relationships with clients and manage the relationship plan with top management and OA lead
• Track OST sales and ensure OST sales growth
• Lead presentations, workshops, internally or with clients and/or prospects
• Animate the network and follow up on action plans when needed

What you will need to be successful:

• You have some experiences in the sale of technical products requiring customer consultation
• You have a strong customer and service orientation, including excellent interpersonal skills
• You have strong commercial contract experience
• You have strong presentation, written, and verbal communication skills to effectively develop expectations and relationships with internal and external customers
• You are target focused, with the ability to work at pace in a demanding, complex, corporate organization
• Ideally have relevant lift industry experience

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast‑moving, high‑performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model.

To learn more about environmental, social and governance (ESG) at Otis, visit https://www.otis.com/en/us/our-company/esg.

Benefits

• Attractive salary, commission and car allowance scheme
• We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time
• We support work‑life integration, allowing space for both work and your personal life so that you can feel fulfilled in both aspects
• Flexible working hours with the possibility of remote work