Key Account Manager

Pertemps Wrexham; Birkenhead; On-site; GBP 32,000 - 38,000; Full time

Job summary

A recruitment agency is seeking an experienced Senior Key Account Manager in the Birkenhead area. You will manage key customer accounts, ensuring exceptional service and profitability. Candidates should have a minimum of 2 years' experience in Key Account Management, ideally within the Manufacturing, Pharma, or Chemicals sectors. This role offers a competitive salary, bonuses, and various perks including annual leave and professional development opportunities.

Benefits

Competitive salary plus company-wide performance-based bonus

25 days annual leave + bank holidays

Free onsite parking

Annual company away day

Simply Health cash plan

Cycle-to-Work scheme

Life & Accident Assurance

Qualifications

• Minimum of 2 years' experience in Key Account Management, ideally within Manufacturing, Pharma, or Chemicals.
• Strong strategic account planning and negotiation skills.
• Proven success in managing P&L and delivering KPIs.

Responsibilities

• Take full ownership of key customer accounts, ensuring delivery of all service KPIs and SLAs.
• Manage the full P&L for each account, driving profitability.
• Develop strategic account plans and identify new sales opportunities.

Skills

Account management

Strategic planning

Stakeholder management

Negotiation skills

Analytical skills

Communication

Job description

Senior Key Account Manager

Salary: Up to £37,800 DOE + 6% OTE

Location: Wallasey, Wirral

Contract: Full-Time | Permanent

Experience: 2+ years in Key Account Management (Manufacturing, Pharma, or Chemicals industry preferred)

About the Role

Are you a commercially minded professional who excels at building strong client partnerships and driving account growth?

We're recruiting on behalf of our client for an experienced Senior Key Account Manager to take full ownership of key customer accounts — ensuring exceptional service, profitability, and long-term strategic success.

In this pivotal role, you'll lead account performance, manage profitability, and nurture trusted relationships with senior stakeholders. You'll collaborate closely with internal teams to deliver innovative solutions, drive sales growth, and uphold first-class service delivery.

Key Responsibilities

• Take full ownership of key customer accounts, ensuring delivery of all service KPIs and SLAs.
• Manage the full P&L for each account, driving profitability and maintaining healthy margins.
• Develop and execute strategic account plans, identifying new sales opportunities and growth initiatives.
• Build and maintain strong, long‑term relationships with senior stakeholders across client organisations.
• Partner with the Commercial Manager and Business Development Director to support new business onboarding and long‑term account development.
• Drive revenue growth through upselling, cross‑selling, and introducing value‑added innovations.
• Provide accurate sales forecasts and demand planning to align with operational needs.
• Lead and support commercial negotiations, including contracts, pricing, SLAs, and volume agreements.
• Act as the primary point of contact for key clients, handling escalations and ensuring timely issue resolution.
• Oversee NPI (New Product Introduction) projects, coordinating cross‑functional teams from concept to launch.
• Collaborate internally to identify cost‑saving, lean manufacturing, and efficiency opportunities.
• Monitor and improve customer service performance, maintaining OTIF (On‑Time In‑Full) levels of 95% or higher.
• Represent the business at client meetings, site visits, and industry events – occasionally hosting clients as part of relationship building.

About You

• Minimum of 2 years' experience in Key Account Management, ideally within Manufacturing, Pharma, or Chemicals.
• Proven success in managing P&L, delivering KPIs, and achieving commercial growth.
• Strong strategic account planning and negotiation skills.
• Excellent communicator with strong interpersonal and stakeholder management abilities.
• Highly organised, able to manage multiple priorities and complex projects.
• Commercially astute with experience in pricing strategies and margin optimisation.
• Analytical mindset with strong reporting, forecasting, and problem‑solving skills.
• Proactive, confident, and thrives in a fast‑paced, customer‑focused environment.

What's on Offer

• Competitive salary plus company‑wide performance‑based bonus.
• 25 days annual leave + bank holidays.
• Free onsite parking.
• Christmas site closedown.
• Annual company away day.
• Simply Health cash plan.
• Cycle‑to‑Work scheme.
• Life & Accident Assurance.
• Opportunities for ongoing professional development and career progression.
• Supportive, collaborative, and ambitious team culture.
• Exposure to high‑profile clients and exciting commercial projects.

Interested?

If you're ready to take ownership of high‑value accounts, deliver exceptional client experiences, and make a real commercial impact — we'd love to hear from you.