Key Account Manager

Reevr Talent Ltd; Basildon; On-site; GBP 30,000 - 45,000; Full time

Job summary

A well-established manufacturing business in Basildon is seeking an experienced Account Manager to join their team. This customer-facing role involves managing key accounts, ensuring excellent service and communication, and coordinating with internal teams to oversee orders effectively. Candidates should have experience in a manufacturing environment and strong interpersonal skills. The position is on-site with a 37-hour working week and various employee benefits.

Benefits

22 days’ holiday + bank holidays

Company pension

Qualifications

• Experience managing customer accounts in manufacturing.
• Confidence using MRP systems and handling order data.
• Full UK driving licence and flexibility to travel.

Responsibilities

• Act as the main point of contact for customers.
• Oversee orders end-to-end, coordinating internal departments.
• Monitor commercial performance, costs, and materials.

Skills

Excellent communication and influencing skills

Strong commercial awareness

Attention to detail

Tools

MRP systems

Job description

My client, a well‑established manufacturing business based in Basildon, is seeking an experienced Account Manager to join their Commercial team. This is a great opportunity for a proactive relationship builder who thrives in a fast‑paced, customer‑focused environment.

The Culture

My client is proud of their people‑first culture, valuing teamwork, quality, and proactive problem‑solving. Their values — sustainability, quality, proactivity, flexibility, and solution‑oriented thinking — underpin everything they do.

The Role

As Account Manager, you'll take ownership of key customer accounts, ensuring first‑class communication, timely delivery, and excellent service throughout the order process. You'll coordinate with internal teams in purchasing, production, engineering, and quality to ensure everything runs smoothly — from order placement to final shipment.

This is a hands‑on, customer‑facing role that plays a vital part in driving commercial success and maintaining long‑term partnerships.

Key Responsibilities

• Act as the main point of contact for your customers, representing their voice within the business.
• Manage customer schedules, provide updates, and resolve any issues quickly.
• Oversee orders end‑to‑end, coordinating across internal departments.
• Prepare and present data for Quarterly Business Reviews (QBRs).
• Monitor commercial performance, costs, and materials.
• Support new business opportunities and contribute to process improvements.

About You

You’ll be an experienced Account Manager who enjoys building strong relationships and managing complex projects with precision.

You'll need

• Experience managing customer accounts within a manufacturing environment.
• Excellent communication and influencing skills.
• Strong commercial awareness and attention to detail.
• Confidence using MRP systems and handling order data.
• A background in electronics or technical manufacturing (preferred).
• Full UK driving licence and flexibility to travel when required.

Please note: this is an on‑site position based in Basildon; hybrid or remote working is not suitable.

What's on Offer

• 37‑hour working week (Mon‑Thurs 08:00‑16:30, Fri 08:00‑13:30)
• 22 days’ holiday + bank holidays
• Company pension