Key Account Coordinator - Watford

Corona Energy; Taplow; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading energy company seeks a Key Account Co-ordinator to provide administrative and analytical support within their corporate customer service team. The role involves working alongside Account Executives to maintain customer portfolios, ensuring a seamless service experience. The ideal candidate will possess excellent communication skills and experience in customer-facing roles. This position offers a competitive remuneration package and hybrid working after training.

Benefits

Competitive remuneration package

Private medical insurance

Annual company profit share scheme

Access to retail and entertainment discounts

Qualifications

• Experience liaising with internal stakeholders and customers.
• Ability to manage workloads effectively.

Responsibilities

• Support Account Executives in customer portfolio maintenance.
• Provide administrative and analytical support to enhance customer service.

Skills

Excellent communication skills

Experience in customer-facing roles

Proactive workload management

Job description

Supporting our corporate customer service team, we are looking for a Key Account Co-ordinator to work alongside Account Executives in the maintenance of customer portfolios. This role involves providing administrative and analytical support as a part of a seamless customer service journey from initial on-boarding through to account maintenance and management. The successful applicant will liaise with internal stakeholders as well as customers, so will need to be an excellent communicator across telephone and email with a proactive approach to managing their own workload. Experience of working in customer-facing roles would be beneficial, especially if you are looking to transition into an administrative role.

Company Culture & Values

At Corona Energy we are driven by our company culture which is focused around our core values; Empowered, Forward Thinking and Impactful – these are underpinned by our central value Customer First. This year we were proud to have been independently certified as one of the Best Places to Work in the UK with over 80% of our team recognising our outstanding employee experience. To support this experience, we also offer our team:

Benefits

This role offers a competitive package of remuneration along with access to a wide range of company benefits which includes:

• Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day.
• An annual focus on wellbeing with events and activities to support your health, wealth and inner-self.
• An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time.
• The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards.
• Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support. We also offer a life assurance and income protection scheme from day one.
• Our annual company profit share scheme, rewarding everyone at Corona by sharing in our success.
• Employee self-sacrifice Electric Vehicle scheme, with a wide range of different models to choose from – supporting our commitment to the energy transition.
• Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme, all linked to our company values.

Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.

Working Pattern

In this role you will be able to work on a hybrid pattern once you have successfully passed your initial training and induction. The hours for this role are 08:30 - 17:00, Monday to Friday based in our Croxley Green office.