KEY ACCOUNT ADMINISTRATOR

THM Employment Ltd; Watton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A reputable Company in Watton is seeking a Key Account Administrator to provide essential administrative support to the Key Account Team. The ideal candidate will manage order and logistics, maintain client relationships, and ensure efficient order fulfillment. Strong organizational skills, experience with CRM/ERP software, and proficiency in Microsoft Office are essential. This role offers the opportunity for professional growth within a dynamic environment.

Qualifications

• Proven experience in a B2B administrative or sales support role.
• Exceptional organizational skills and meticulous attention to detail.
• Strong proficiency in Microsoft Office, particularly Excel.
• Excellent written and verbal communication skills.

Responsibilities

• Process large volume sales orders accurately and efficiently.
• Monitor order fulfillment status and manage tracking.
• Liaise with the finance department regarding invoicing.
• Maintain and update client information and pricing agreements.
• Prepare regular sales reports and performance metrics.
• Serve as the first point of contact for operational queries.

Skills

Organizational skills

Microsoft Office proficiency (especially Excel)

Problem-solving mindset

Verbal communication

Written communication

Tools

CRM software

ERP software

Sales reporting tools

Job description

Role Overview

The Key Account Administrator provides essential administrative and operational support to the Key Account Team and acts as an internal contact for our most valued retail partners. This role is crucial in ensuring the smooth and efficient management of large accounts, focusing on accurate order fulfilment, proactive communication, and effective problem resolution to support revenue growth and strong client relationships.

Key Responsibilities

Order and Logistics Management

• Process large volume sales orders accurately and efficiently, ensuring timely submission and communication with the warehouse/logistics teams.
• Monitor order fulfilment status, manage tracking, and proactively alert Key Account Managers and clients to any potential delays or issues.
• Liaise with the finance department regarding invoicing, credit terms, and payment inquiries related to key accounts.

Administrative Support

• Maintain and update the systems with accurate client contact information, pricing agreements, and order histories.
• Prepare regular sales reports, inventory summaries and performance metrics to support strategic decision-making by the Key Account Team.
• Manage the coordination and dispatch of product samples, marketing materials, and necessary documentation (e.g., product specifications, certifications).

Client Communication & Service

• Serve as the first point of contact for routine operational queries from key account contacts (e.g., stock availability, Minimum Order Quantities, delivery windows).
• Proactively monitor and follow up on account issues until successful resolution, coordinating with internal teams as required.
• Assist in preparing materials for key client meetings, including presentations and performance reviews.

Inventory & Product Knowledge

• Maintain up-to-date knowledge of product lines, pricing structures, promotions, and new product launch schedules.
• Assist in tracking and reporting on stock levels and availability.

Qualifications and Experience Required

Proven experience in a B2B administrative, sales support, or key account coordination role. Exceptional organisational skills and meticulous attention to detail. Strong proficiency in Microsoft Office (especially Excel) and experience working with CRM/ERP software. Excellent written and verbal communication skills, with the ability to interact professionally with both internal stakeholders and external senior client contacts. A proactive, problem‑solving mindset and the ability to manage multiple priorities effectively in a fast‑paced environment.

Preferred

• Experience within the retail, consumer goods.
• Familiarity with sales reporting tools or business intelligence platforms.

If you feel you have the skills and experience and want to work for a reputable Company and grow and develop with them then either call or email Teresa.