Kennet Ward Receptionist

NHS; Kingston upon Thames; On-site; GBP 30,000; Part time

Job summary

A healthcare organization in Kingston upon Thames seeks a friendly and efficient Receptionist for part-time job share. Responsibilities include meeting patients, handling queries, and using the hospital's administration system. Excellent communication and admin skills are essential, and previous experience in a hospital setting is desirable. The role offers a salary of £29,179 pro rata per annum.

Qualifications

• Experience of working with the public in a reception environment.
• Experience handling telephone enquiries.
• Experience in administrative tasks like filing and photocopying.

Responsibilities

• Meet and greet patients and their families.
• Handle telephone enquiries and make appointments.
• Admit and discharge patients using the hospital system.

Skills

Excellent communication skills

Organisational skills

Administrative skills

Interpersonal skills

Ability to work as a team member

Ability to manage challenging situations

Tools

Outlook

MS PowerPoint

Job description

Job Summary

The post holder will work on the ward reception, assisting with the smooth and efficient running of the reception area. They will meet and greet patients, answer patient queries and liaise on their behalf on issues such as transport and interpreting services. Where necessary the post holder will book patients in and out using the hospital administration system, Care Records Service (CRS), ensuring confidentiality of all patient information, book follow‑up appointments where necessary and provide accurate, timely information to assist clinicians and nursing staff. Undertake other duties including answering the telephone to both internal and external callers, sending appointments to patients, booking transport, and assisting nurse in charge with discharge plans for patients.

Main Duties

We need a friendly, caring and efficient Receptionist to join our established team. You will meet and greet patients and their families, deal with a range of telephone enquiries and use the hospital computer system to make appointments, admit and discharge patients.

You will have excellent communication skills, enjoy working in a busy environment and have the ability to prioritise your workload with minimum supervision. Clerical, administrative and good computer skills are essential. Previous experience of working with the public in a hospital setting is desirable.

This post is a job share and you will be expected to work Monday and Tuesday 9 am–5 pm.

About Us

• Compassionate – We treat everyone with kindness, understanding and empathy.
• Inclusive – We are respectful, fair and open, valuing everyone's unique contribution.
• Collaborative – We work together across our teams and with our partners and are helpful, positive and supportive.
• Inspiring – We strive for the best for patients, communities, staff and partners and are always learning and improving.

Details

Date posted: 21 November 2025

Pay scheme: Agenda for change

Band: Band 2

Salary: £29,179 a year pro rata pa. Inclusive of HCAS (Outer)

Contract: Permanent

Working pattern: Part‑time

Reference number: 396‑NN‑7504619‑A&C‑GV‑Y

Job location: Kingston Hospital Foundation Trust, Galworthy Road, Kingston Upon Thames, KT2 7QB

Responsibilities

Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.

Person Specification

Essential Skills

• Excellent communication, organisational and administrative skills.
• Excellent interpersonal skills with the ability to relate to members of the public and staff.
• Ability to deal with challenging situations.
• Ability to work as a team member.

Desirable Skills

• Experience in using e‑mail systems and other software packages such as Outlook, MS PowerPoint.

Essential Experience

• Experience of working with the public in a reception environment and over the telephone.
• Experience in filing, photocopying, faxing and answering the telephone.

Desirable Experience

• Experience of working in the NHS or a care setting environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Kingston and Richmond NHS Foundation Trust

Address: Kingston Hospital Foundation Trust, Galworthy Road, Kingston Upon Thames, KT2 7QB

Employer’s Website

https://www.kingstonandrichmond.nhs.uk/