Kennet Ward Receptionist

Kingston and Richmond NHS Foundation Trust; Kingston upon Thames; On-site; GBP 30,000; Part time

Job summary

A prominent NHS organization is looking for a friendly and efficient Receptionist to manage ward reception duties. The ideal candidate will excel in communication and administrative tasks, work effectively in a team, and handle patient inquiries with care. This position is part-time, covering Monday and Tuesday from 9 am to 5 pm, offering a pro-rata salary of £29,179 annually.

Qualifications

• Experience of working with the public in a reception environment and over the telephone.
• Experience in filing, photocopying, faxing and answering the telephone.
• Experience of working in the NHS or a care setting environment.

Responsibilities

• Meet and greet patients and their families.
• Deal with a range of telephone enquiries.
• Use the hospital computer system to make appointments.
• Assisting the nurse in charge with discharge plans for patients.

Skills

Excellent communication, organisational and administrative skills

Excellent interpersonal skills

Ability to deal with challenging situations

Ability to work as a team member

Experience in using e-mail systems and software packages

Tools

Outlook

MS PowerPoint

Job description

Kingston and Richmond NHS Foundation Trust – Kennet Ward Receptionist

The closing date is 07 December 2025

The post holder will work on the ward reception, assisting with the smooth and efficient running of the reception area. They will meet and greet patients, answer patient queries and liaise on their behalf on issues such as transport and interpreting services. Where necessary the post holder will book patients in and out using the hospital administration system, Care Records Service (CRS), ensuring confidentiality of all patient information, book follow‑up appointments where necessary and provide accurate, timely information to assist clinicians and nursing staff. The role also includes answering the telephone to both internal and external callers, sending appointments to patients, booking transport, and assisting the nurse in charge with discharge plans for patients.

Main duties of the job

We need a friendly, caring and efficient Receptionist to join our established team. You will meet and greet patients and their families, deal with a range of telephone enquiries and use the hospital computer system to make appointments, admit and discharge patients.

You will have excellent communication skills, enjoy working in a busy environment and have the ability to prioritise your workload with minimum supervision. Clerical, administrative and good computer skills are essential. Previous experience of working with the public in a hospital setting is desirable.

This post is a job share and you will be expected to work Monday and Tuesday 9am‑5pm.

About us

Kingston Hospital NHS Trust has five key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:

• Compassionate – We treat everyone with kindness, understanding and empathy
• Inclusive – We are respectful, fair and open, valuing everyone's unique contribution
• Collaborative – We work together across our teams and with our partners and are helpful, positive and supportive
• Inspiring – We strive for the best for patients, communities, staff and partners and are always learning and improving

Job responsibilities

Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.

Person Specification

Skills

• Excellent communication, organisational and administrative skills
• Excellent interpersonal skills with the ability to relate to members of the public and staff
• Ability to deal with challenging situations
• Ability to work as a team member
• Experience in using e‑mail systems and other software packages such as Outlook, MS PowerPoint

Experience

• Experience of working with the public in a reception environment and over the telephone
• Experience in filing, photocopying, faxing and answering the telephone
• Experience of working in the NHS or a care setting environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer

Kingston and Richmond NHS Foundation Trust

£29,179 a year pro‑rata pa. Inclusive of HCAS (Outer)