Kauai - Team Member

Greenhouse Software, Inc.; Greater London; Sur place; GBP 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

33 days annual leave

Pension fund

50% discount on Kauai meals while on)d

Complimentary Virgin Active membership

Résumé du poste

Kauai in London is seeking two Team Members to join our welcoming café team, delivering warm, friendly service and high-quality food and drinks. You will prepare items to brand standards, handle orders and payments, and help maintain a spotless, inviting space.

Suitable candidates have customer-service experience, a Food Safety Level 2 qualification (or willingness to obtain it), strong communication skills and the ability to work flexibly across mornings, evenings, weekends and holidays.

Qualifications

• Previous experience in customer service, hospitality or food service.
• Food Safety Level 2 qualification (or willingness to obtain).
• Food Allergy and Intolerance Training.
• Strong communication and interpersonal skills.
• Excellent attention to detail and commitment to food safety.

Responsabilités

• Deliver warm, friendly and genuine service to members and guests.
• Prepare food and beverages to brand recipes and presentation standards.
• Process customer orders and payments accurately using POS systems.
• Maintain knowledge of menu items, promotions, allergens and nutritional information.
• Ensure food safety, hygiene and cleanliness standards are maintained.

Connaissances

Customer service

Attention to detail

Strong communication

Formation

Food Safety Level 2

Outils

POS systems

Description du poste

As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing. By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate. Kauai is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day.We are looking for 2 Team Members to join the team.

Role Type: Full time

Number of hours: 40

In this role, you will play a part in creating a welcoming environment for every member and guest while preparing fresh food and drinks to the highest standards. Whether you're serving customers, preparing meals, maintaining excellent hygiene standards or supporting your colleagues, you'll play an important role in delivering an outstanding member experience every day.

The Role

• Deliver warm, friendly and genuine service to every member and guest.
• Prepare food and beverages to brand recipes and presentation standards.
• Process customer orders and payments accurately using POS systems.
• Maintain excellent knowledge of menu items, promotions, allergens and nutritional information.
• Recommend products and provide an exceptional customer experience through confident service.
• Ensure food safety, hygiene and cleanliness standards are maintained at all times.
• Complete opening, closing, preparation and temperature check procedures accurately.
• Follow allergen procedures and prevent cross-contamination throughout food preparation.
• Monitor stock levels and communicate replenishment requirements.
• Maintain a clean, organised and welcoming café environment, including dining areas, counters and displays.
• Work collaboratively with colleagues across both the Food & Beverage and Virgin Active teams to deliver a seamless member experience.
• Support the training of new team members and contribute to maintaining Virgin Active brand standards.

Who We’re Looking For

• Previous experience in a customer service, hospitality or food service environment is desirable.
• Food Safety Level 2 qualification (or willingness to obtain).
• Food Allergy and Intolerance Training.
• Strong communication and interpersonal skills.
• Excellent attention to detail and commitment to food safety and hygiene.
• Ability to work efficiently in a fast-paced environment.
• A proactive, positive and reliable approach to work.
• Flexible to work early mornings, evenings, weekends and bank holidays.

What You’ll Get

• The opportunity to be part of a brand redefining the future of wellness
• A premium environment with industry-leading facilities.
• Development and progression opportunities aligned to your level.
• Access to a vibrant, engaged member community.
• The platform to build your career, reputation and impact.

OUR PERKS

• 33 days annual leave.
• Pension fund.
• 50% discount on Kauai meals while on duty.
• Complimentary Virgin Active membership for yourself.

Pay Range