KAM Partner

Wurth UK Limited; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the UK is seeking a customer-oriented individual for a vital role focused on driving sales growth and building strong relationships with key account customers. This position involves managing customer data, ensuring seamless post-sale support, and collaborating with purchasing for efficient product sourcing. The ideal candidate will possess excellent communication skills, strong analytical abilities, and a results-driven mindset, enhancing overall customer satisfaction and engagement.

Qualifications

• Build and maintain relationships with large customers.
• Manage customer data and partnership agreements.
• Handle post-sale support and service updates.

Responsibilities

• Drive sales growth through customer engagement.
• Work with purchasing to source products efficiently.
• Process tenders and manage pricing requests.

Skills

Customer Relationship Management

Analytical skills

Problem-solving

Excellent communication

Organisational skills

Microsoft Excel proficiency

Job description

We are seeking a customer-oriented individual to provide dedicated support to our key account customers. This role focuses on driving sales growth, building strong customer relationships in partnership with our key account managers, and ensuring seamless communication across all touch points. The ideal candidate will support our national key account customers, deliver timely and accurate service updates, and strengthen long-term partnerships. This position plays a vital role in providing a seamless service and experience, enhancing customer satisfaction, identifying growth opportunities, and contributing to the overall success of our key account customers.

• Customer Relationship Management - Build and maintain strong relationships with large customers in partnership with external Key Account Managers to ensure a high level of satisfaction, engagement, and long-term collaboration.
• Product Sourcing - Work closely with the purchasing team to source products efficiently, ensuring quality, cost-effectiveness, and timely delivery.
• Data Management - Maintain accurate customer data, coordinate new partnership agreements, and manage contracts including rebates, terms, and payment arrangements.
• After sale & complaint handling - Manage post-sale support including invoice-related queries, issuing copy invoices, and ensuring seamless processing and uploads across various e-procurement platforms to support timely payments.
• Tenders / Quotations - Processing of tenders, decode articles, create and unify tender documentation, and manage pricing requests for information and references.
• Sales Support - Provide operational and administrative support across multiple customer contact points within the business, particularly for key account customers, and produce additional materials that contribute to sales growth and customer engagement. Excellent communication and relationship-building skills, with a customer-first mindset
• Strong analytical and problem-solving abilities
• High motivation, results orientation, and the ability to think strategically and critically
• Exceptional organisational skills, flexibility, and the ability to work effectively under tight deadlines both independently and as part of a team
• Proficiency in Excel and solid knowledge of other Microsoft applications
• An interest in the Automotive and/ or Cargo industry sectors