Junior Underwriting Service Advisor

AIG; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A global insurance leader is seeking a Junior Underwriting Service Advisor in Birmingham. This entry-level role requires some customer service experience and a collaborative mindset. You will handle customer inquiries, manage insurance processes, and contribute to team training. Ideal candidates demonstrate strong communication skills and attention to detail. The company offers a supportive work environment and a range of employee benefits.

Benefits

Total Rewards Program

Health and wellbeing benefits

Professional development opportunities

Qualifications

• Experience in a customer service role is essential.
• Strong communication skills are crucial.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle incoming calls from customers professionally.
• Manage new business, renewals, and adjustments.
• Assist in training and developing Service Advisors.
• Achieve individual performance targets.

Skills

Customer service experience

Good Team player

Excellent written and verbal communication skills

Attention to detail

Good IT skills

Job description

Join us as an Junior Underwriting Service Advisor to take your career to the next level with a global market leader.

Make your mark in General Insurance

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

How you will make an impact:

This is a fantastic entry level role that would suit someone who has some customer service and admin experience within a busy, fast paced environment.

Some of the key responsibilities include:

• Professionally handle incoming calls from existing customers, completing enquiries, and taking all necessary actions in a professional and service focused approach
• Handling new business, renewals and mid-term adjustments within agreed authority
• Take responsibility for all customer requests, ensuring action and follow up within the agreed service level.
• Develop and maintain productive external and internal relationships.
• Assist training and developing Service Advisors
• Recognise and convert opportunities to introduce other AIG products to existing customers.
• Consistently achieve individual performance targets (KPI (Key Performance Indicators).
• Effectively liaise with appropriate representatives of other departments to successfully resolve customer enquiries.
• Practice customer care by providing accurate information to customers at all times.
• Ensure excellent product and system knowledge is maintained.
• Ensure all relevant systems are updated in a timely manner

What you'll need to succeed:

• Customer service experience
• Good Team player
• Demonstrates drive and a can-do attitude.
• Excellent written and verbal communication skills
• Attention to detail.
• Good IT skills

We would encourage you to complete our free virtual job simulation to help prepare for what the role will entail and experience a day in the life at AIG! Get started by enrolling here.

#LI-AIG

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

Functional Area: UW - Underwriting AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd