Junior Technical Coordinator

Evolve IT Recruitment Ltd; Cupar; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recruitment agency is seeking a proactive Ticketing Operations Coordinator in Cupar, Scotland. You will support ticketing operations for large-scale events, collaborating with teams and stakeholders to ensure seamless processes. The ideal candidate has experience with ticketing systems, strong attention to detail, and excellent communication skills. Email your CV to apply.

Qualifications

• Experience collaborating with stakeholders for large-scale projects.
• Familiarity with Secutix or TixNGo is preferred.

Responsibilities

• Contribute to planning and delivery of ticketing projects.
• Coordinate with teams and providers for new features.
• Organize training programs for ticketing portals.
• Assist with product set-up and user journey testing.
• Act as contact for Hospitality and Customer Services.
• Lead improvements of ticketing systems and processes.
• Maintain documentation for internal stakeholders.

Skills

Experience with ticketing or event systems

Knowledge of digital ticketing technologies

Strong attention to detail

Interpersonal and communication skills

Job description

Our client is seeking a proactive and detail-oriented Ticketing Operations Coordinator to support ticketing operations for large scale, world-class experiences. You'll play a key role in ensuring seamless ticketing processes, from planning and system improvements to on-site delivery and stakeholder training.

Key Responsibilities

• Contribute to the planning, development, and delivery of ticketing projects.
• Coordinate with internal teams and third-party providers to deliver new ticketing features and platforms.
• Organise and deliver training programmes and online tutorials for ticketing portals.
• Assist the Ticketing Manager with product set-up, testing, and website user journey flows.
• Act as a key contact for Hospitality and Customer Services teams, providing guidance and escalation support.
• Lead reviews and enhancements of ticketing systems and processes, identifying opportunities for improvement.
• Maintain and improve documentation for internal stakeholders.

About You

• Experience working with systems, preferably ticketing or event systems.
• Knowledge of digital ticketing technologies. (Familiarity with Secutix or TixNGo are favoured)
• Proven ability to collaborate with internal and external stakeholders to deliver large-scale projects and system enhancements on time.
• Strong attention to detail, with a focus on data accuracy and customer experience.
• Excellent interpersonal and communication skills with the ability to build effective relationships across teams

This is an exciting opportunity to be at the heart of world-renowned sporting events, working with a dynamic team to deliver outstanding experiences for spectators and stakeholders, please get in touch to discuss or email your CV to (see below)