Junior Software / Hardware IT Technician

Pin Point Recruitment; Newcastle upon Tyne; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading recruitment agency is seeking a Junior Software/Hardware IT Technician in Newcastle. This entry-level role involves quality control, technical support, and customer assistance for digital signage projects. Ideal for someone passionate about technology, you will receive training and have clear opportunities for progression. Benefits include a salary up to £27,000, flexible hours, and 22 days annual leave plus public holidays.

Benefits

22 days annual leave

Additional gifted Christmas shutdown leave

Flexible working hours

Pension scheme

Employee Assistance Programme

Qualifications

• Strong interest in IT, AV, or hardware.
• Able to manage time and work to deadlines.
• Clear communicator, both verbally and in writing.

Responsibilities

• Assist with quality checks on digital signage hardware and software.
• Support the setup and configuration of hardware.
• Coordinate installations, scheduling, and logistics.

Skills

Basic knowledge of PC/Android hardware and software

Familiarity with tools and basic DIY skills

Competent in Microsoft Office and Google Workspace

Detail-oriented

Logical problem solver

Job description

Overview

Junior Software/Hardware IT Technician (Permanent role)

Location: Newcastle Upon Tyne

Salary: Up to £27,000 (DOE)

Travel: Occasional national travel may be required (all expenses covered)

Office-Based: With potential for travel to client sites as required

About the Role

A fantastic opportunity has opened up for a Junior Technician to join a forward-thinking and fast-growing team based in Newcastle Upon Tyne. This role is ideal for someone with a passion for technology who\'s looking to gain hands-on experience working with a range of interactive display systems.

You\'ll work closely with senior engineers and cross-functional teams to support the quality control, configuration, and deployment of digital solutions—helping to deliver innovative projects to clients across the UK.

This is a perfect entry-level opportunity for someone who wants to grow both technically and professionally, with exposure to both hardware and software systems in a creative and collaborative environment.

There is a clear path for progression, with intensive training and hands-on support provided to help you develop quickly into a more senior technical role.

Key Responsibilities

• Quality Control & Assurance
  • Assist with quality checks on digital signage hardware and software
  • Help create and follow quality control checklists based on project requirements
  • Review supplier test reports and highlight any issues
  • Report discrepancies to senior engineers to ensure product excellence
• Technical Support & Configuration
  • Support the setup and configuration of hardware
  • Provide first-line troubleshooting (with support from senior team members)
  • Assist in developing user manuals and technical documentation
• Project & Customer Support
  • Support the coordination of installations, scheduling, and logistics
  • Join the sales team in preparing for product demos and client meetings
  • Assist with remote and on-site installations under supervision
  • Help deliver customer training and technical support

About You

We\'re looking for someone who is:

• Technically minded with a strong interest in IT, AV, or hardware
• Detail-oriented and thorough in all tasks
• A logical problem solver with a proactive attitude
• Able to manage time and work to deadlines
• A clear communicator, both verbally and in writing
• Comfortable working across departments and supporting teams

Essential Skills & Experience

• Basic knowledge of PC/Android hardware and software
• Familiarity with tools and basic DIY skills
• Competent in Microsoft Office and Google Workspace
• Ability to work safely in a hands-on environment

Desirable (Training Provided)

• Experience in a technical or AV-related role
• Exposure to digital signage or interactive displays
• Experience delivering training to end-users

Benefits

• Up to £27,000 depending on experience
• 22 days\' annual leave + public holidays
• Additional gifted Christmas shutdown leave (non-contractual)
• Flexible working hours policy
• Pension scheme
• Employee Assistance Programme, including:
  • Group Life Insurance (death in service)
  • 24/7 remote GP access
  • Mental health support
  • Healthy habits app with voucher rewards

This is a brilliant opportunity for a tech-enthusiast looking to kick-start their career in an exciting and ever-evolving industry. If you\'re organised, eager to learn, and want to be part of a growing team delivering innovative technology solutions—with full support to progress quickly into more advanced technical roles—we\'d love to hear from you