Junior Software Developer

ComXps; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading technology firm in the United Kingdom is looking for a ServiceNow Expert to manage their IT Service Delivery. This permanent role requires expertise in ServiceNow and ITIL frameworks, alongside strong problem-solving and communication skills. Experience with software development and database management is a plus. The candidate should be highly motivated with an ability to engage in continuous learning. This position is primarily office-based in London or Birmingham.

Qualifications

• Experience with ServiceNow on-premise environments preferred.
• Knowledge of ITIL Framework essential.
• Competence in at least three technological areas listed.

Responsibilities

• Manage ServiceNow platform and perform system administration.
• Engage in continuous learning to become a subject matter expert.
• Communicate effectively and document technical information.

Skills

ServiceNow platform

ITIL Service Management

Python

Scripting

Database design

Tools

ServiceNow

.NET

MySQL

Job description

Overview

PERMANENT ROLE

Location: Birmingham or London - Predominantly office-based (minimum 4 days/week)

Clearance: MV/DV

Essential Skills & Experience

Primary Focus:

• ServiceNow platform (IT Service Management tool)
• Experience with ServiceNow on-premise environments is highly advantageous
• Familiarity with ServiceNow University training (e.g., Fundamentals, System Admin courses)

Secondary Skills:

• ITIL Service Management (preferably ITIL 4, but ITIL v3 also acceptable)
• Scripting and database backend design
• General software development aptitude (e.g., .NET exposure is a bonus but not core)

Essentials Experience

Competence in at least three of the following:

• Service Now System Administration
• ITIL Framework
• .NET (VB, C#, ASP.NET, .NET CORE)
• MVC Framework
• Python
• Jelly Scripting or JavaScript (REACT, Bootstrap Frameworks), Node.js
• Database design
• MySQL / SQL Server
• Linux Red Hat Enterprise
• NoSQL technologies e.g. MongoDB, ElasticSearch, etc.
• Experience and knowledge of the Government Security Classifications levels

• Highly motivated and determined to contribute to the mission. Engages in continuous learning to become a subject matter expert, particularly in technologies.
• Identifies and gathers relevant sources and types of information. Applies an analytical and logical mind-set to interpret large volumes of information, particularly quantitative. Considers alternative (including innovative and creative) approaches to solving problems.
• Considers options and makes clear, timely, justifiable decisions independently.
• Works co-operatively with others, developing positive working relationships with customers, colleagues and stakeholders (including senior colleagues).
• Organises tasks effectively and in line with the organisation’s objectives and priorities, prioritising and managing time well.
• Takes initiative and ownership for resolving problems, has a strong work ethic and manages the demands of the role effectively.
• Communicates effectively, using plain language and simplifying technical information appropriately to the audience. Excellent written communication skills with particular emphasis on strong scientific report-writing skills and documenting code.

Desirable Experience

• Working with cross-government ServiceNow forums (e.g., NHS, DWP, DEFRA)
• Integration experience with external systems (e.g., Foreign Office ServiceNow instances)
• Awareness of cloud vs on-premise deployment models
• Ability to prioritise, execute tasks and achieve results against competing project demands
• Knowledge of one or more of the below:
• Agile software development
• Test Driven Development (TDD)
• Continuous integration
• Cryptography and cryptanalysis
• Mobile App Development
• Secure by Design Coding.
• Preferred ITIL V3 or V4 Foundation certified