Junior ServiceNow Developer

Telefonica Tech; Belfast; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading technology solutions provider in the UK is seeking a motivated Junior ServiceNow Developer to join their growing ServiceNow team. The role focuses on the design, development, and maintenance of ServiceNow applications to improve service delivery. Ideal candidates will have a basic understanding of ServiceNow and strong analytical skills, with opportunities for training and career progression in a collaborative environment.

Benefits

Mentorship and training

Opportunities for certification

Flexible working arrangements

Competitive benefits

Qualifications

• Basic understanding of ServiceNow platform and its core modules.
• Willingness to learn and adapt in a fast‑paced environment.

Responsibilities

• Assist in the development and configuration of ServiceNow modules.
• Support implementation of ServiceNow workflows and business rules.
• Collaborate with senior developers to gather requirements.
• Participate in testing, debugging, and documentation.

Skills

Analytical skills

Problem-solving skills

Communication skills

Teamwork abilities

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Tools

ServiceNow

Job description

Telefónica Tech(part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market‑leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end‑to‑end portfolio of market‑leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Business Applications, Workplace Services and Cyber Security & Networking.

Job Description

We are seeking a motivated and detail‑oriented Junior ServiceNow Developer to join our growing ServiceNow team within Enterprise Health Service. This role is ideal for someone with foundational experience in ServiceNow development or a strong technical background who is eager to learn and grow within the platform. You will support the design, development, and maintenance of ServiceNow applications and workflows that improve service delivery across the organization.

Key Responsibilities:

• Assist in the development and configuration of ServiceNow modules including but not limited to Core Platform, ITSM, CSM, ITOM, ITAM, SAM, WDF, HRSD, HCLS, GenAI.
• Support the underpinning ServiceNow platforms, and the implementation of ServiceNow workflows, business rules, UI policies, and client scripts.
• Collaborate with senior developers and stakeholders to gather requirements and translate them into technical solutions.
• Participate in testing, debugging, and documentation of ServiceNow applications.
• Help maintain platform performance, security, and compliance standards.
• Provide technical support and troubleshooting for ServiceNow‑related issues.
• Stay up-to-date with ServiceNow best practices and new features.

Qualifications

Required Skills & Qualifications:

• Basic understanding of ServiceNow platform and its core modules.
• Strong analytical and problem‑solving skills.
• Excellent communication and teamwork abilities.
• Willingness to learn and adapt in a fast‑paced environment.

Desirable (but not required)

• ServiceNow Certified System Administrator (CSA) or other relevant certifications.
• Experience with Agile/Scrum methodologies.
• Exposure to ITIL concepts and practices.
• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Knowledge of integration tools and techniques (e.g., MID Server, Integration Hub).

Additional Information

What We Offer:

• Mentorship and training from experienced ServiceNow professionals.
• Opportunities for certification and career progression.
• A collaborative and inclusive work environment.
• Flexible working arrangements and competitive benefits.

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.