Junior Service Delivery Manager

Ericsson; Nuneaton; On-site; GBP 21,000 - 29,000; Full time

Job summary

Ericsson is offering a graduate opportunity in Reading, United Kingdom, within its Customer Support team. You will gain hands-on experience with customers, engineers, and service delivery professionals while receiving training and mentoring to build a career in Service Delivery Management.

The role focuses on stakeholder management, learning how services are delivered, and collaborating with global teams to ensure successful service delivery and risk identification.

Qualifications

• Clear communication skills and the ability to engage with customers
• A customer-focused mindset with a service delivery orientation
• Curiosity and willingness to learn in a graduate program
• Strong problem-solving and organizational skills
• Fluency in English, both written and spoken

Responsibilities

• Support the team in delivering services to customers
• Build relationships with internal stakeholders and customers
• Participate in customer meetings and follow-up activities
• Help track service delivery activities and action items
• Learn how SLAs and customer contracts work
• Collaborate with local and global teams
• Identify and raise potential risks or issues to the team
• Learn Ericsson's tools, processes, and ways of working

Skills

Communication

Customer focus

Teamwork

Problem solving

English fluency

Education

Telecommunications

Engineering

Computer Science

Information Technology

Business

Job description

Our Exciting Opportunity

Are you a recent graduate looking to start your career in telecommunications and customer operations?

Join Ericsson's Customer Support team and gain hands-on experience working with customers, engineers, and service delivery professionals. This role is designed for graduates who are eager to learn, build strong stakeholder management skills, and develop a solid understanding of how services are delivered to customers.

You will receive support, training, and mentoring while building a foundation for a future career in Service Delivery Management.

You will:

• Support the team in delivering services to customers
• Build relationships with internal stakeholders and customers
• Participate in customer meetings and follow-up activities
• Help track service delivery activities and action items
• Learn how Service Level Agreements (SLAs) and customer contracts work
• Collaborate with local and global teams
• Identify and raise potential risks or issues to the team
• Learn Ericsson's tools, processes, and ways of working

To be successful in the role you have:

• A recent degree in Telecommunications, Engineering, Computer Science, Information Technology, Business, or a related field
• Strong communication and interpersonal skills
• A customer-focused mindset
• Curiosity and willingness to learn
• Good problem-solving and organizational skills
• Ability to work collaboratively in a team environment
• Fluency in English, both written and spoken

The role is based in Reading, UK.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.

Primary country and city:

United Kingdom (GB) || Reading