Junior Salesforce Administrator

Dentsu International Limited; Manchester; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A global marketing and customer experience leader in Manchester is seeking a Junior Salesforce Administrator. This role includes providing Tier 1 support and managing user queries for Salesforce. The ideal candidate will have some exposure to Salesforce administration and experience in an Agile environment. Benefits include flexible working and paid leave for volunteering.

Benefits

25 days’ holiday plus birthday off

2 paid volunteering days

Private healthcare

Flexible hybrid working schedule

Qualifications

• Some exposure to being a Salesforce Administrator.
• Experience working in a Scrum/Agile environment.
• Strong analytical, planning, and organizational skills.

Responsibilities

• Providing Tier 1 support to Salesforce global user base.
• Handling data migrations and data loading requests for Salesforce.
• Monitoring system performance and troubleshooting operational issues.

Skills

Salesforce Administration

Agile/Scrum environment

Creative problem-solving

Customer service skills

Analytical skills

Communication skills

Tools

Salesforce Lightning

Salesforce App Development

Flows management

Job description

Junior Salesforce Administrator

Apply locations Manchester - Bonded Warehouse | Time type: Full time | Posted on: Posted 12 Days Ago | Job requisition id: R1100384

Part of dentsu, dentsu International is a global leader specialising in Sales, Marketing, Customer Experience, and Retention, enabling clients to keep "winning" while ensuring customer growth and experience are prioritized.

Job Description:

• Providing Tier 1 support to Salesforce global user base.
• Supporting user queries about new functionalities launched monthly by the development team.
• Managing user and license management, including setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing settings.
• Handling data migrations and data loading requests for Salesforce.
• Troubleshooting and resolving user issues promptly, managing projects following agile best practices.
• Executing configuration changes such as flows, assignment rules, approval processes, fields, page layouts, record types, dashboards, and reports.
• Establishing best practices, maintaining documentation, and suggesting improvements.
• Monitoring system performance and troubleshooting operational issues.
• Staying current with Salesforce releases, features, and best practices.
• Supporting the implementation of new features, applications, and third-party integrations.
• Maintaining comprehensive documentation of Salesforce configurations and processes.

Requirements:

• Some exposure to being a Salesforce Administrator.
• Experience working in a Scrum/Agile environment.
• Creative problem-solving skills and drive to succeed.
• Excellent negotiation, customer service, interpersonal, and communication skills.
• Strong analytical, planning, and organizational skills.
• Self-motivated, able to work autonomously and within a team.
• Positive, empathetic, and professional demeanor.
• Experience with Lightning and Salesforce App development.
• Experience with creation and management of Flows.

About dentsu:

We take a people-centred approach to business transformation, using insights to connect brand, content, commerce, and experience. Headquartered in Tokyo, Japan, with 65,000 employees across four regions, we combine Japanese innovation with a global perspective to drive growth and societal impact.

We are committed to diversity, equity, and inclusion, aiming to build a fairer society where everyone can thrive.

Our benefits include:

• 25 days’ holiday plus your birthday off.
• 2 paid volunteering days, 3 wellness days annually.
• Pension contributions, private healthcare, income protection, critical illness cover, and more.
• Flexible hybrid working schedule.

We embrace diversity and inclusion, welcoming applications from all backgrounds and providing accommodations during the recruitment process.

Location: Manchester - Bonded Warehouse

Brand: Global Functions

Time Type: Full time

Contract Type: Permanent