Junior Operations Manager

Octopus Legacy Limited; Greater London; Hybrid; GBP 55,000 - 85,000; Full time

Benefits offered by this job

27 days holiday + birthday day off

Vitality Health & Life Insurance

Enhanced parental leave

Free Will & LPAs + discounts on Octpus

Cycle to Work Scheme and EV Salary Sac

Dog friendly office and daily snacks

Flexible: 3 days in London Bridge, up

Job summary

Octopus Legacy is seeking an operations-automation lead to map and optimise workflows across Compliance, Fulfilment, and Drafting. You will build scalable automations in HubSpot, Zapier, Google Apps Script and Claude, replacing manual steps with reliable processes that scale with volume.

You’ll roll out changes with proper training, track adoption, and act as the operational point of contact for document storage and fulfilment partners, ensuring customer standards are met.

Qualifications

• Map current end-to-end workflows across Compliance, Fulfilment and Drafting.
• Identify delays and failure points; propose automation and improved policy.
• Roll out changes with training and adoption tracking.
• Create clear SOPs and guides for teams.

Responsibilities

• Own and improve core processes across Compliance, Fulfilment and Drafting.
• Build and maintain workflows and automations in HubSpot, Zapier, Google Apps Script and Claude.
• Make performance visible with dashboards and regular reporting.
• Roll out changes with training and ensure adoption.
• Manage partners; ensure service levels and feed performance into reporting.
• Write clear SOPs and keep them up to date.

Skills

Detail-oriented

Spreadsheet proficiency

Automation & AI tools

Hands-on with automation

Ownership mindset

Tools

HubSpot

Zapier

Google Apps Script

Claude

Job description

Octopus Legacy is one of the UK's fastest growing startups, helping over 1 million people plan for and navigate through death - but we're just getting started.

After our founder Sam lost his mum suddenly, we built what the market had never seen: a service that combines estate planning and bereavement support with something genuinely human. Voice notes. Music. Recipes. A legacy that actually means something.

We’re part of the Octopus Group, one of the UK's most trusted brands, and we're scaling fast. Every will, every LPA and every document we produce matters to a family. The operation behind them has to be just as good as the experience in front.

The Role

We're looking for someone to own how work gets done across our Compliance, Fulfilment and Drafting teams. You'll map how things actually flow today, find where they slow down or break, and fix them - with better processes, smarter automation and reporting that tells the truth.This is a hands‑on role.

You'll build workflows and automations in HubSpot, Zapier, Google Apps Script and Claude, including AI‑assisted checks and agents. You'll replace manual, repetitive steps with reliable ones, then keep an eye on what you've built so it stays that way.

But building the tool is only half of it. You'll roll out every change properly – training the people who use it, checking it's landed, and closing the gap where it hasn't. You'll also be the operational point of contact for our document storage and fulfilment partners, holding them to the standards our customers deserve.

We want to be honest – small errors here have real consequences for families. If you're the kind of person who notices the detail everyone else misses, and gets genuine satisfaction from making a messy process run cleanly, this role is for you.

What You’ll Do

• Own and improve our core processes. Take ownership of operational processes across Compliance, Fulfilment and Drafting. Map how work actually flows, find the delays and failure points, and fix them. Keep everything compliant and audit‑ready as volumes and products change.
• Automate the manual stuff. Build and maintain workflows and automations in HubSpot, Zapier, Google Apps Script and Claude, including AI‑assisted checks and agents. Monitor what you build, catch failures early and keep it maintained.
• Make performance visible. Build dashboards that are accurate, current and reconciled against our live systems. Send regular reporting on volume in, turnaround per request, number outstanding and current stage – so the operation can be managed day to day and evidenced when needed.
• Roll out change properly. Launch new and changed processes with the teams who use them. Run the training that goes with a change, not just the announcement. Check adoption afterwards and close the gap where it hasn't landed.
• Manage our partners. Be an operational point of contact for our document storage and fulfilment partners. Track service levels, chase issues to resolution, keep relationships working and feed partner performance back into our reporting.
• Write it down. Create clear SOPs and guides that people actually use, keep them current as things change, and support teams to follow processes correctly.

Who You Are

• Detail‑obsessed and organised. In this work, small errors have real consequences for families - and you take that seriously.
• Confident with spreadsheets. Lookups, pivots and building something reusable rather than a one‑off.
• Hands‑on with automation and AI tools. You’ve built with HubSpot workflows, Zapier, Google Apps Script, Claude or close equivalents.
• Quick to pick up new systems. You enjoy working out how tools connect and where the gaps are.
• A clear writer. You can explain a process to someone who has never seen it before.
• An owner, not a passer‑on. You take a problem from start to finish rather than handing it off.

Nice to have

• Exposure to a regulated, compliance‑heavy or legal environment
• Any scripting or low‑code building experience
• Experience working with third‑party suppliers or partners
• Flexible working: 3 days in the office (London Bridge), up to 2 days remote
• Work from anywhere in the world for up to 4 weeks per year
• 27 days holiday + an extra day off for your birthday
• Vitality Health & Life Insurance
• Enhanced parental leave
• Free Will & LPAs + discounts on other Octopus services
• Cycle to Work Scheme and access to the Electric Vehicle (EV) Salary Sacrifice Scheme
• Octopus Giving: we match any charitable fundraising that you do up to £500
• Octopus Springboard: where we help our employees become fully‑fledged entrepreneurs
• Dog friendly office, breakfast every day, snacks and wellness activities

We know that to be truly innovative, we need to have a diverse team around us. That is why Octopus Legacy is committed to creating an inclusive environment and is proud to be an equal opportunity employer.